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February 2024 by Karen Rose
The change to their policy to just be store credit at least for the foreseeable future in my opinion will deter customers including myself from selling there. They either have too much stock or just want to make more of a profit. They already gave you hardly anything per item anyway, I understand making some profit but this new policy is hard to accept. I also feel like prices in store have raised a little too. Won't be selling anymore.
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January 2024 by Corey Strock
I thought it was a great location. There was plenty of stuff to look through, and it wasn't too crowded feeling.
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December 2023 by Mary Rosales Andrade
I like this place, my daughter always finds something nice although a little expensive
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December 2023 by M M
I saw items on their Instagram and headed to the store to purchase. The items were locked inside their accesories case and you have to ask for assistance to get it. All associates were busy helping other customers. I wanted to be considerate, so I went in line while they could complete the purchases that were before me.As soon as the person in front of me was done being helped, they helped someone else not in line. He asked rudely for help and they skipped me. That person ended up taking the items I wanted purchase. They then proceeded to asked me what I needed help with. I told them I was in line first to buy the items the person was looking at. Their response was silent. The customer knew I was interested, but he took the items. I didn't make a scene, but I was upset he was helped first after I waited.I've worked in retail before. You should always help the customer ready to purchase first. I 've always been nice to their associates, despite some of them have not always being friendly. When I first shopped at this store, I didn't think the google review was reflected of them. And now I see it.Message to the owner: Train your associates better. Otherwise, your business will suffer. There have been other negative experiences, but I kept giving this store a chance. I will not be returning due to this incident.
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November 2023 by Cristina F.
The employees there are amazing! they helped me find what i needed and gave me a fitting room instantly! the clothes are actually really good quality. i even found lululemon there for cheap! highly recommend.
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November 2023 by K H.
They definitely lowball you for designer items.I won't be selling anything else to them.
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November 2023 by Kash D.
Be careful in buying designer bags even if it is in good condition... I visited Santa Rosa the other day and saw this hole in the wall store.. I said I wanna check it out.. It was like a thrift store, but even better than Goodwill..I saw this cute Coach Bag in purple and quite honestly, working in an upscale fashion industry I kinda believe that Coach never released this model of a handbag that they are selling so I double checked everything including the creed... Voila, it is indeed FAKE! I told the worker there and they kinda told me everything has been authenticated! Mmmm ok! Well you gotta fire your authenticator for failing to catch this one... I didn't work for Lux Fashion Industry for decades only to let this pass! Please avoid this store! They tolerate counterfeit items!
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October 2023 by Tricia H
had some brand new clothing I ended up never wearing, they only wanted to accept one pair of jeans for $5. not worth the hassle of waiting 1 to 5 hours. the items for sale there not all good quality so no idea what theybase the items off. save your time and find another place that you can sell it to or donate it.
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October 2023 by Lisette Gambol
Way too picky with clothes! Had several brand name clothing items that they didn’t want. Tried to give me $6 for my barely worn Jordan 1s! Horrible place to work with and definitely dont give you your money’s worth. They also gave me the remainder of my clothes messy and unfolded (they were originally folded). Staff was inattentive and rude.
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October 2023 by Ashlyn D.
Worst customer service out there. Doesn't even deserve 1 star. Complete lack of time management and efficiency, and overall just a poorly run business (especially when trying to sell your clothes). Went in many years ago and had a bad experience as well. Thought maybe things would change for the better but seems things have only gotten worse. Don't bother with this place, you're better off supporting a local thrift store.
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September 2023 by Kookk Taee
They took 3 new with tags shirts and gave me $6 for all 3 they were high end too this place is a joke
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September 2023 by Taylor G.
So for one, I believe I'm getting too old to shop here. I still think of myself having style, so I find a lot of great things! The prices have gone up dramatically for used clothing but so has everything else in the world. I wish I could find a shirt that isn't a crop... my problem would be with the people working there. I get it, it's a teenager job. But are they making more than $8 an hour? Sometimes there's one girl who is sweet. But most of the time I leave almost laughing at how awful their people skills are and customer service. And it's always when I walk up to the counter, I have to get THEIR attention vs the other way around....they almost look annoyed they have to ring someone up. There's always crap everywhere ... what are they doing all day? Their Starbucks drinks just sitting on the counter, can't understand what the dude was saying because he was most likely hella stoned. Is there even any management here anymore? I remember this place a lot more lively and friendly and clean. Seems like it's going down hill.... I would love to give some pointers in how to turn this place around! See above
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August 2023 by Jennifer
Walked in to look around. Staff was rude. Not helpful. Also, you will take a brand name piece of clothing and give someone 6$ for it and sell it for 30$!!!! This place is a rip off. Do not give these people your money.
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August 2023 by james smith
Everyone’s super nice!! pretty cool stuff. Everyone has good energy as well!!
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July 2023 by Bill Beamer
Helped me out in a awkward situation.had naked girlfriend in the truck.they got me the right pants for me to get her
