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March 2024 by E P.
I can't say enough about Ivan and his care and skill with pediatric blood draws! We really appreciated how streamlined and organized this lab was, with appointments hardly any waiting. And they will text you to come in instead of having to wait inside. This is how it should be!
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February 2024 by Georgianna W.
Dirty, no privacy, no toilet paper, patches in wall, no customer service in waiting room...there were people trying to use the self check-in kiosk unsuccessfully. For a place where there are needles and potential disease, the lack of cleanliness was shocking. The employees were friendly is the only thing positive I can report. I will not return to this location.
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December 2023 by Liddy L.
I've been going to this location for a couple years and found my favorite phlebotomist, Jo. She is such a hard worker and so good at what she does! I've been told I'm a "hard stick" due to chemo and scar tissue from my constant blood draws. She was able to find blood every time, the first time! She is no longer there. And I will not be going back. I went on Tuesday, had to see another phlebotomist and was stuck 3 times; 2 in the arm, one in the hand. Was so painful and had 2 different nurses. Barely got enough blood for 2 vials. I am severely bruised at one needle location. Never had this bad of bruising. My vein was bulging for a couple days after and very painful not only to the touch but just even using my arm. The nurses were kind but their skill level is a little lacking. The place is clean enough and appointments are easy to make through the app and always taken on time. Will be going to a different location next time. Pic hasn't been altered except cropped.
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November 2023 by Char W.
This horrid place is billing me since April for a blood test that is covered by my Medicare insurance. Can't get them on the phone and they never return calls. They have now turned me over to a collection agency!!!
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October 2023 by Ted Strauss
My wife and I both had an excellent experience with Raphaela. Super easy & simple with her. Top notch. The facility is perfectly acceptable.
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October 2023 by Deborah S.
They were unable to find orders despite doctor verification they were sent twice. Rude and unable to give another morning appointment once they finally found orders. Go elsewhere
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September 2023 by alexis rexford
I have to say Jo and Christine are absolutely amazing, I currently was diagnosed with an autoimmune disease and recently have been getting my blood drawn weekly and will be doing so for the rest of my life news like this can completely turn your life upside down and Jo and Christine have been heaven sent through such a dark time in life, they are soooo kind and thoughtful and know how to distract with great conversation at the best times. You really have two amazing humans working there. I hope for you sake and mine you never lose them they really are beyond what costumer service is. They care and it shows. I look forward to my next blood draw just because their there.
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September 2023 by Jack Brown
I've purchased the comprehensive health test for men on the Quest website on Sunday. As soon as my order was processed, I made an appointment at the location on Sonoma Ave -- they had a busy calendar, so my appointment was on Tuesday. I arrived fifteen minutes early, scanned my QR code (they sent by email), scanned my driver's license, and answered couple questions at the digital kiosk. My name was called exactly at (and I mean on the second of!) my appointment time. Friendly staff took all the measurements, then drew my blood. I stopped by the restroom, after which I handed off my urine sample and left -- the whole visit lasted fifteen minutes. I received an alert phone call from PWNHealth on Friday letting me know that my vitamin D is below reference level (deficient); the clerk asked me whether I wish to consult their physician, which I declined. I received the final, detailed health report on Saturday (6 days after I placed the order) in MyQuest portal-- it was fantastic(!) -- with helpful notes, links, and comments. I am so pleased -- I do not get his level of analysis from my own doc -- money well spent. Highly recommended.
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September 2023 by Christy R
I have very good experience with this location. I came in 9/6/23 for routine blood work, signed in, and less than 5 mins I was called already, I have appt at 2.40pm but I came in 1hr early, Christine was my phlebotomist and she did an excellent job! Thank you Christine!
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September 2023 by Mary Pat Hinoki
Minimal waiting time. Staff is very friendly, efficient. Used this lab 4 times andmy experience remains the same.
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August 2023 by Emmeline F.
made an appointment on the My Queast app. Appointment was confirmed by email. Showed up this morning at 7:30 with 7 other hungry people. we waited 20 minutes until someone went online and discovered that it was closed today. when I checked my email I discovered an email from 5:00 this morning canceling the appointment. there was no signage at the facility saying it was closed. I do not recommend the app.
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August 2023 by Randy B.
My dr did not fax the blood order over before my appt. Once the fax was received I was told I would have to re-register as a walk-in and wait. Not waiting another hour. While there watched a woman who had problems registering knock on the door since there is no other option. A clerk came out yelled at her then slammed the door in the woman's face. Still not helping her. The woman was trying to get to the bathroom but was refused. What a negligent operation. Could anyone trust them to do their work correctly?
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July 2023 by C C
So no "Walk ins," essentially. If you don't make a prior appointment and someome comes in even after you have checked in yourself, you could wait forever and be bipassed! Not okay at all. You imo, just a number at Quest. Youmare assigned a number to watch on the screen to,let younknowmyour place in line. Please @Quest Diagnoatics, Not everyone has wifi or technology to electronically make an appointment. Checking in here is a joke! The only way to get assistance is to hope to catch the attention of a tech taking a patient in! Then you wait yet some more! Quest Diagnostics is so out of touch. No interaction with the patients! No personal assistence or concern. Imo the patients are just a dollar sign! This place is a huge disappointment.
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July 2023 by Jessica C.
If you're a walk in you will hate it. Horribly long wait times (2hr+) and the waiting room is very DMV. I made this mistake and decided to make an appointment for the next day. I showed up at my appointment time (7:40am) and they were extremely punctual. Lady who did my blood draw was awesome. Was there for 6 minutes from start to finish. Make an appointment.
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July 2023 by Jordan Smith
I was greeted in at the door and after entering the lab, Bobbi was my phlebotomist and she was excellent. She was attentive to my sensitive vein and even used a smaller needle for drawing blood to accommodate less harm to that area. She was very kind and authentic and made small talk to help the draw go by without any hiccups. If you go to Quest and can request, see Bobbi!
