Quest Diagnostics
Medical LabsHours:
701-799 Lombardi Ct, Santa Rosa CA 95407 Hours
About Quest Diagnostics
Quest Diagnostics is a medical laboratory for blood draws and testing. The experience varies significantly between appointments and walk-ins. With an appointment, visits are described as quick, easy, and streamlined, with punctual service, hardly any waiting, and total visits as short as six minutes. Walk-ins, however, face horribly long wait times of over two hours, especially on busy days like Mondays. The location is in an older, no-frills medical complex with abundant parking, a simple waiting area with plastic chairs, and check-in via phone or a kiosk. The quality of the visit heavily depends on the individual phlebotomist. Many reviews highlight exceptional, kind, careful, and efficient staff who cause no pain, with specific praise for their skill with pediatric and elderly patients. Their attentive and maternal nature contributes to a comfortable visit. The lab is consistently busy, and making an appointment is considered necessary to avoid long waits. Patients report a quick turnaround for results, often within 24 hours, which satisfies their doctors. Despite occasional overcrowding from overbooking, many patients remain loyal due to the generally efficient service and kindness of the staff.
Most Recent Reviews
March 2025
Horrible service and website also doesn't let you check in
April 2024
Quest at 990 Sonoma Ave is terrible! Dirty and no customer service Worth the drive to go to a different lab Never again will I take anyone there!
March 2024
I can't say enough about Ivan and his care and skill with pediatric blood draws! We really appreciated how streamlined and organized this lab was, with appointments hardly any waiting. And they will text you to come in instead of having to wait inside. This is how it should be!
More Comments(39)
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- Santa Rosa, California