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March 2024 by Joseph Hoyt
The bike technicians are unqualified and don’t do business if your problems with your bike take work to do, they’ll look at your bike for days with no call or email to let you know that you can pick it up because they can’t handle it.
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December 2023 by Robert Bartz
REI is our go to place for hiking boots and outdoor or recreational clothing and equipment. Great selection and friendly competent staff. Membership is optional and has a one-time fee which is worth it very quickly or even immediately.
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December 2023 by Eben Neuman
I'm doing this to be the 333rd person to review REI! The membership is basically free if you come back with this card, gonna grab sum munchies then do stand up lol Mahalo
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December 2023 by Amber Y
Rude cashier. Disgusting store, convince everyone to buy membership. Twice already, charged me wrong price. Check your receipt carefully whether items match its price tag. ??????
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October 2023 by Seif A.
Had a flat tire in my bike and they got me in and out of there in 30 min. Awesome service, great prices! I would've liked to go more local but all the local shops around me told me that they would need 1+ days to fix it and have restrictions based on weight / size of bikes.
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August 2023 by Rajesh Singh Kewal
Racism is alive and well here. Went there today to buy a couple of camping items. When I got to the check stand, I only had 3 items, 2 of the same chairs and a headlamp. I placed the headlamp and one chair on the counter and simply advised the cashier that I have 2 of the chairs. She was an older white lady and kept saying that I needed to also put up the other chair, I told her it was the same exact chair, but she insisted. We went in this circle at least 5 times, I eventually put the 2nd chair up on the counter to be scanned. I cannot help to think I was singled out because I'm not white because the same cashier helped another white customer with multiple of the same items in the cart without asking them to unload all items to the counter. Unfortunately I'm probably going to start shopping elsewhere.... so I'm not treated like a thief because of my skin color. I've been a long time member of REI, and have never been treated this way.
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August 2023 by Danielle DeCosta
Very friendly and very helpful staff. I appreciate how knowledgeable everyone is. Tons of great options for hiking shoes and other gear.
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August 2023 by J L.
Bike department is awesome...Quick and easy....SameDay service Friendly people most of the time, lol
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June 2023 by Mike Smith
Just bought all my camping gear. They are a one stop local shop. I found everything, and the quality is great. The employees are super helpful!
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June 2023 by Fat R.
Bought two pairs of socks there for $50... you read that right $50. Why did I do that? Well, because I was told they were the best socks on the planet with a lifetime warranty "just bring them back if you have any issues and we'll replace them". One year later the best pair of socks on planet both have holes in them. So I take the best pair of socks on the planet back to the store for the lifetime warranty and I'm told that they'll only take them back if I have a membership.... So I got ripped off.
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June 2023 by Heather Jedd
I was just at this store and there were a lot of very helpful workers but I got the most amazing help from David. He was incredibly knowledgeable and passionate and gave us tons of excellent suggestions. He spent a lot of extra time and didn't leave us until we got everything on our list. He is very good at what he does and made our whole experience very pleasant.
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June 2023 by Jeremy Pierry
Great outdoors store with lots of excellent gear for hiking, bicycling, camping, kayaking and more! High quality everything here... only reason I didn't give it the 5 Stars is because of the one time $30 membership fee and how hard the cashier was pushing it. $30 just for the privilege of shopping at your store? I'll look on Amazon and get it cheaper anyway.
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May 2023 by Brandy Snowden
Employees are extremely friendly and knowledgeable, or willing to find someone who is if it isn’t their own area of expertise. Only problem with this store is the shoe department. They need to have a minimum of two people at all times. I literally waited 25 minutes (with only 3 other people present in the shoes, all of whom arrived after I did) to get a pair of shoes I didn’t even need to try on before purchasing. Not sure if this is an issue of poor management or employee training but this has been an issue every time I have been in this store.
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May 2023 by Michael Lawrence
Excellent customer service. Best retail experience I've had in ages.
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April 2023 by Lucian Nakazato-Patterson
Came here the other day to quickly pick up a bunch of stuff for a trip, amazing service, nice people, TONS of stuff in the store, and quality gear. Overall great experience! 10/10