REI is a popular outdoor store known for its wide selection of high-quality outdoor gear and clothing. The store offers a variety of products suitable for both beginners and experienced outdoor enthusiasts, including bikes, camping equipment, and outdoor apparel. Customers often praise the knowledgeable and friendly staff, noting their willingness to assist with questions and provide professional advice. Many reviews highlight the excellent customer service, with staff members showing care and making customers feel comfortable, sometimes going beyond expectations to ensure satisfaction. REI stands behind its products with a 100% satisfaction guarantee and designs its own award-winning gear. While some find the store to be more corporate compared to local outdoor shops, they appreciate that REI is open when needed and has what customers are looking for. Customers also value the store’s helpful return and exchange policies, especially for big purchases like bikes. Overall, REI is considered a trusted place for outdoor equipment, offering great prices, friendly service, and a passion for outdoor adventure that is shared by both staff and customers alike.
A little bit expensive but goods are really great!!!
July 2026
Very big and HUGE selection of all outdoor equipment, staff is very friendly but not pushy and respectful of your space which I appreciate, their used Re/Supply section isn't that big and doesn't have a huge selection, I LOVE their map and trail info section where they have maps of local trails and parks with important... read full comment
May 2026
Marc provided great service at the Santa Rosa location! I appreciate his professionalism and kindness. Very helpful!
