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March 2024 by Sylvia C.
The older woman making the deli sandwiches...her name was Marie or Maria...was extremely rude and unprofessional. She saw we were standing there waiting to be helped and completely ignored us, had us waiting there for 15 minutes while she hid & talked to other staff behind the counters, making eye contact every now and then so she was blatantly ignoring us. When she finally helped us she yelled at us, threw all the ingredients together messily, and SQUISHED our sandwiches down over and over again after wrapping them up. Who does that??!?? We asked why she was treating us so badly and she started yelling like a crazy person and we had to walk away. Terrible terrible person :/
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February 2024 by Alejandro Peralta
I like to buy my fruit there because they have very good quality.
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February 2024 by Coby H.
This is by far my go to Safeway The isles are spacious and always well stocked with a wide variety of quality products that consistently exceeded my expectations. The team obviously takes great pride in maintaining a clean worganized store as well as providing above and beyond customer service 5 stars all the way!!
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January 2024 by Mathew Carr
It's a safe way.
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January 2024 by Omar Guadarrama (Omar)
Ricardo helped me out and saved me from a car crash, Good bless this man
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January 2024 by Andrew “Tallahassee” McFly
This safeway is very spacious and has very little traffic. It also has a new Starbucks and has a Chinese food hot bar. I do wish it had self checkout lines, though. And the parking in the front can be a pain, but not like most grocery store parking lots.
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October 2023 by Ryan R.
Very nice, big store but a butcher working there was extremely incompetent. He said he has never heard of skirt steak. Pretty crazy to be a butcher and not know what that is.
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September 2023 by Wolfman Brody
This is the best Safeway I have ever been to, and it has replaced Raley's as my primary grocery store. The reason why this Safeway is so much better than average is because the Safeway company wisely retained many of the beloved attributes that made G&G special. The family-owned store previously at that location. Try the Chinese food. You'll know what I'm talking about ?
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September 2023 by Don Ward
The most sublime Safeway ever. It's huge and has almost everything. Try the Chinese food and the bulk bins. The Latino and Asia selection is great ??
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August 2023 by Johnny -.
Ordered deli food through DoorDash Aug. 25. Delivery was no problem. Got sick a few hours later. Food poisoning. Horrible symptoms. Up half the night. Obviously no food safety training at that store. I think the chicken strips were from the previous day. Filed complaint with Doordash and no response from West College Ave store. Terrible way to treat people. Never again.
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August 2023 by Susan Fine
The mobile cart does not reach the parking lot, this left me stranded too far from my car. I didn't bring my walker because I was using the cart. If you've injured yourself; pick a different store. Ridiculous!
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August 2023 by Nayisell C.
0 stars if I could give it. Bakery lady sooo rude went in there looking for a cake the lady was very rude even asked if I could afford it when I asked for the prices. Regardless if I could or not you don't ask that to a customer. This Safeway needs to do a better job on teaching their employees about customer service. Ended up going to a different store where they were way nicer.
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July 2023 by American Lover
The best selection, the best of all the Santa Rosa Safeway stores with the most magnificent deli, gourmet Chinese noodles, Asian dishes, dim sum with spring rolls, their famous Taco Salad, which we could eat every day. There aisles and ice cream selections have Latino, Asian, a massive selection of Mexican, Italian, and their flower shop is the most colorful and approachable in Sonoma Wine Country, California. I drive from Missouri and Nebraska. The first store I shop at in California is this Safeway store, especially for the Taco Salad, Shrimp Seafood Salad, and Chinese dishes with their spicy Kung POW Chicken. Delicious! We spoil our children by buying the highest quality freshness at this Safeway store.
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July 2023 by CB 5.
I've always liked this safeway. They are the only safeway in santa rosa that has hot oriental food available which is usually served by the always very nice lady that works there. Wish I can remember her name but not today unfortunately. The employee that stood out for me today was Megan /cashier. She did something that I rarely see. She noticed that a couple of shoppers might need another shopping cart, asked them, and then found one for them. It's rarely slow when I visit this safeway so it was busy and she was still paying attention to everything around her. She could have just scanned the items and continue with her work but she chose to go above and beyond. I like that. I did tell her on my way out. You go Megan!
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July 2023 by Shirley Jones
Changes recently made in the checkout process make it very difficult to tell if you are being charged the correct amount for sale and coupon items. We have to stand in the store and carefully review the receipt to verify. Feels dishonest, hoping you won't catch them charging too much for items.
