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December 2023 by Sofia Bee
My 4th and most likely last stay. They've remodeled rooms over the last year but the clientele has also changed. I come here with family but it's no longer family friendly. We could not sleep in our extra expensive family room this stay because someone upstairs was wrestling their dog all night. I can't make that up. They were WRESTLING their dog and the dog was winning. Since there aren't phones in the rooms and no one answered when called from my own phone, I jumped in my car to drive to the office in PJs and socks at 3:30 am to let staff know what was happening. Security was walking up to the woman's room as I drove away. What a waste of money. One teen thought the ceiling was going to cave in on her in the bunk bed. We were up the rest of the night. I also noticed more than one probable sex worker walking around the property. More power to them but keep it behind closed doors if your trying to attract family clientele. We had been excited to have a go-to place to stay in town but we'll try another place next time. It's definitely changed since our first stay in 2021. The paint and new bathrooms can't help when you allow people to practically live there.Safety: Felt unsafe the past 2 visits.
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December 2023 by Jessica Perez
Super disappointed. It just doesn’t matter anymore businesses lack humanity. Booked this room because it was 25% off & I needed it to get away from my partner who had been putting hands on me the past 3 days in a row however in the stress of it all I spaced the $100 dollar deposit required at check in. since I only had about $150 to my name when I got there I asked the lady behind the desk I asked her if she would work with me considering. All u had to offer was a $350 diamond necklace and my drivers license as collateral. I know the policies and procedures, , but I was asking for some grace it was all I could come up with. She said she would need to a managers approval but quickly followed with text book reasons why she wasn’t going to. Now my money is locked up in that room because she can’t refund me either I have to go thru the 3rd party which we all know takes 3 to 10 business days , I’m not safe I have nowhere to go. I have no money and they couldn’t compromise so I politely said thank you. I appreciate their time and I left. These things are not new situations when booking rooms online just pack a harder blow when ur left sleeping in ur car worried about ur safety.
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December 2023 by Cecelia M.
Stayed here a few weeks ago . The front desk was nice but once we got into our room i was a little off put . We checked into an accessible room so i don't know if they get less love than the other rooms but there was mold in the bathtub . Really grossed me out but i cleaned up a bit and took a shower anyways . The drain in the shower was CLOGGED so i had to cut my shower short and not use it again . The vibe of the place was very cute though which is why i can't just give 1 star but come on now .
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December 2023 by Zach Roper
Not a bad place to stay. Also, not a lot to say. The room was clean, the check-in counter folks were nice, and the location was nearby a couple of decent restaurants. That little factor was quite good because the free breakfast they advertise is just a couple bagels and low quality bread. It was decently cheap for the area as well so I was more than happy to stay here.Food & drinks: Just as stated in the review, the free breakfast they advertise is on the sparse side. It's a couple of bagels and some cheap bread. If you want actual breakfast you'll have to go elsewhere.
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December 2023 by Ismael O.
Great little hotel, ideal for a short weekend stay. Staff was very friendly and helpful. Pool and poolside bar was nice to have. Breakfast in the morning was diverse for a continental breakfast. Rooms are a bit on the smaller side but bathrooms are clean and well stocked
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November 2023 by Yuyang Huang
interior quality is quite good. there is sliding glass shower door, large mirror, and new hand wash basin.possible small downside would be noise isolation is not good. but considering it as a motel, that is
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November 2023 by M
Cute hotel, great value and friendly staff. The rooms were also clean and comfortable.
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November 2023 by King Fiona
Terrible! I reserved this hotel and prepaid hotwire 100%.The front desk asked my phone number when I checked in. Later, I found my credit card has been charged three times on
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November 2023 by Catherine S.
I was put in a room where right where construction was going on, constant hammering started at 8 am. I work long hours and the only thing I look forward to is sleeping in late and when I called the front desk they didn't care. The breakfast was also a joke, don't waste your time.
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November 2023 by JR M.
"Hurry up or I can't give you the room You booked, hurry hurry! " who says that to there guest via telephone.... Low class low expectations and nothing special unfortunately I just needed a place to get some rest but those words were poor choice, the employee made it seem like it was highest demand hotel in the world, I would look at other places before I book here again
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November 2023 by Jose G.
I usually enjoy staying at The Sandman in Santa Rosa, CA. But this past weekend I stayed their and I expected a Good Experience as usual or even better since I saw on their website that they did a Multi-Million Dollar Renovation, including a New Yoga Dome. I enjoy exercising when I'm vacation, I walked over to the Hotel Gym Fitness Room, I opened the Door with my Room Key like I have in the past, but this time the Fitness Room is a Construction Site, the walls are ripped out, no flooring, only 2x4 frames! But the Fitness Room Sign is still on the door and it's open to Hotel Guest! At least put up a "Temporary Closed Under Construction" Sign and lock the door. So next I walked over to check out The New "Yoga Dome", that still NOT AVAILABLE to Hotel Guests, it is Built, but they have Yellow Caution Tape Around it because they are still working in the Landscaping and Construction around it. The Sandman Website is Advertising the "New Dome" like it's available and they still advertise The Fitness Room Gym like it's Open! This is Sad, they should update Their Website to be Truthful.
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October 2023 by david c.
Paid slightly extra for a "pool view" and got the bottom floor with a parking lot. There was a used wet washcloth hanging on the Soap/Shampoo rack when we arrived. A plastic shower cap was also covering the fire alarm, and perhaps a slight stench of stale cigarette in the bathroom. The large cement trucks and construction equipment were in the parking lot and the backing up beeps started early on a Sunday morning. Constant noise from people and cars just out front our door. I got a pretty good price on the room, but was disappointed with my stay and getting scammed out of the room I paid for. A painted over motel hip-a-fied, but marginally better than the Motel 6 just down the street.
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October 2023 by YoSammy
Interior was very clean. Parking space is rather narrow. However, didn't feel as safe as I should. Spotted around 6 gang members in the area. It went from feeling like a decent vacation spot to a place for temporary housing for those on rehab rather quick. You get what you paid for.
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October 2023 by Sandra Young
This is not a hotel, but is a motel. They should have a security service to monitor the premises at night. We checked in at 9:30 pm. The air conditioner did not work and the deadbolt was questionable. We put a table against the door while sleeping. I did go to the front desk when we discovered the problems. We were assigned a new room and I went to check it out before moving our stuff and found a man yelling outside a room on the lower level trying to get in, two men in the parking lot with their faces completely covered with scarves and another man on the second level trying to break into another room. I went back to my first room and called the front desk and they said they had received another call and was taking care of it. We decided to stay where we where and stayed in our first room with no air and lodged a table in the room against the door handle. At 8:30 am my husband stepped outside to smoke and then housekeeping walked in on me while I still lay in the bed. This was our fist and last time staying here. We will never stay here again.
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October 2023 by Kat Brown
The room has WiFi, a microwave, fridge that's good sized, a tiny toaster oven, temperature control, coffee and water pot.The bed was so comfortable. The flat screen was huge and many channels available or use your Roku or Fire device.Customer service was great when the WiFi wouldn't connect for us.And the heated pool and hot tub was luxurious. Love it and will return. Price breaks for week long visits.
