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July 2023 by James
Truck not available when reserved(1 1/2 hr late,) didn’t have dolly that was reserved, check in staff member not very friendly, check out staff member was friendly though
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July 2022 by Angela Shinaut
Busy but normally pretty fast with customer service.
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October 2021 by Patty Cardoza
Easy pick up and drop off
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September 2021 by Robin M.
Convenient location quickly got truck. The only negative is a $14 charge for insurance I didn't know about. I never get the insurance on rental trucks since my car insurance covers rentals. Usually, they ask if you want insurance and I say no. So I have to take away one star. Be sure to tell them no insurance.
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June 2021 by Patty Newton
Easy pick up and drop off
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August 2020 by Krista S.
Reserved a trailer a couple days ago and now the day before use we get a confirmation email that's it is in Sacramento. Called and said reservations do not guarantee you a trailer even if you put your card down. Be advised when reserving from U-haul.
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July 2020 by jeni laszewski
Nancy was great at the Uhaul on Redwood Hwy. She ran the show by herself in more ways than one; by completing the paperwork, offering advice and hooking up the trailer to my jeep. I was so pleased to have such a friendly, helpful, kind person such as Nancy, to assist with my relocation to Wisconsin!
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July 2020 by Bob B.
I used to have a storage locker here. Rates are reasonable but the open door policy invites a lot of people to wander in. There were always people checking out the garbage for tossed out furniture and stuff. When I asked about the locks on unused lockers, an employee explained that they have had problems with homeless people living in them. And the alarms are always going off because people are coming in, without swiping their entry cards.
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November 2019 by Clarence Miles
Horrible customer service....
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July 2019 by Rylind M.
Front desk is rarely in the office. Front desk person struggles to put paperwork together. Pickup truck I rented was filthy inside and out. I would like to support the small shops but these guys could care less about service.
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October 2018 by lenpup0
Quick and painless interaction with friendly owner. Clearly stated and accurate prices. Best uhaul franchise I've used.
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February 2018 by Benjamin Lopez
Tried to call to rent and was spoken to curtly, then hung up on. Wow. Just don't bother here.
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August 2017 by Nancy S.
This location was wonderful. After having our U-haul cancelled 1hr before our scheduled pick-up. Nancy was able to come through for us. She recommend next time when wanting to reserve a U-haul to not reserve on line but to call directly and talk to a person at a location. Nancy saved the day!!
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April 2017 by Sarah S.
0 stars if possible. Our reservation was from 8am to 10am. The business said they were open until noon. Nancy who works here repeatedly called us asking us to come on the early side of that window because she wanted to leave town. My partner said we'd try but no guarantee, and let her know our expected time of leaving our hpuse to head over. We made it before ten and the place was locked up and she was gone. My partner is temporarily disabled, cannot walk thus it taking him a bit longer to get from point A to point B, and making moving challenging enough without this added terrible lack of service. Have used uhaul with zero issues at many other locations. Avoid this location.
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May 2016 by Isabelle Garson
Paid for a pick up truck and no one is here. Hours online say they're still open. Not a good option if you need something day of.
