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July 2025 by joseph bangert
JACOB is a beast!!! He is so efficient getting people through the line!! Just days ago I relocated to the area. I needed to ship utility equipment, apartment keys and even get something notarized. Two days in a row I visited this location. The first day I was fifth in line. When Justin came out he just rocked through 3 customers in minutes!! He knows his job very well and doesn’t waste time. With a sudden relocation my time is everything to me and the respect he has for people getting them out quickly I have never seen at a UPS location. Use this UPS location!! If you see Jacob he’s got you!
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June 2025 by Sheri Venezia
Shout out to Jacob: he was very helpful and kind. I will return soon!
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July 2024 by Brandon Holcombe
Friendly and fast notary service! I was in and out in about 5 minutes total. Excellent customer service.
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May 2024 by Amos Tchake's
I gave that rating because they usually help me a lot for all my needs. And make sure everything is taken good care of. Never had a bad experience with them and well, reliable, fast and easy
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March 2024 by SXETJ12048 yep
The staff is amazing,always so helpful going above and beyond. Absolutely love the lady's that work there.
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March 2024 by Katie Atherton
I went into the UPS Store to get a 2nd passport photo taken, as I was disappointed in the one I had taken earlier elsewhere The nicest woman (Ellie) assisted me and was extremely helpful re how to take a picture without smiling (the requirement these days: no teeth!). She added a flash and it softened the look completely with no smile. I was sp appreciative! The whole store was friendly and fun.
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March 2024 by Lisa Gosha
These people are amazing and friendly. Extremely helpful.
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December 2023 by B & B Macpherson
Disorganized and dishonest. Avoid!
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December 2023 by Patti Alvarado
Horrible Service, My dad went in 3 different times yesterday to send an amazon item back. The two employees there didn't help him and sent him to a different store instead. Claiming they didn't have the correct size box, we put it in a box and they still didn't help him on his second visit. My sister got off work went with him to take the package and they scanned the code and took the package with no issue.
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October 2023 by Adam Greco
Wow. Just got a call from these guys. Our elderly friend sent us a package and instead of just letting us pick it up after paying for service here from 2013-2020, they wanted a $20 pickup fee or would return to sender. I told the lady (Stephanie) that it was unfair to a long-term customer, and she said, "well, we're under new management." There is another UPS Store on Calistoga Road and 4th Street that I would highly recommend over this extortion act.
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October 2023 by Margot Hughes-Lopez
This is a friendly and well run UPS store. Among other things, we utilized their Notary services which we excellent and reasonably priced The store location is easy to get to and park at. Even though this UPS store is not the closest one to my home, I will be using this as my regular store thanks to the great service received.
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October 2023 by Miguel Gonzalez
9/28/23 this store was taken over by new owners and there already doing a horrible job messing up packages and referring me to different ups so they don’t have to deal with me they should just close down
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August 2023 by Janice Chamberlain
The staff was very helpful.
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June 2023 by Shannon C.
I have never been talked to so rudely while pursuing a service! The older-short haired lady at the front desk today was awful and should not be in customer service!!!
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May 2023 by Patty Goodwin
I can not say enough good things about the UPS Store on Mendocino. Amy has been helping me this past year with shipping to my son in school. She is so helpful and cares about her customers. I am grateful for the help she has given me.
