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August 2025 by Bella N
Let me save you some time: so many complaints here about this store refusing packages or trying to charge for extra unnecessary things. Go to a different UPS unless you want to be turned away or have to spend more money for made up problems.
So sick of these places trying to create reasons to charge people. Brought in a return package where it was shipped to me through UPS exactly as I brought it in. They said there was too much space in the box and that they had to “void fill” it so it didn’t move around. I get things from UPS *all the time* with there’s a little space in it. More often than not, things are sliding around. This is just another way for UPS to gouge customers and create more waste on this planet. Disgusted.
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July 2025 by Aleksei Chern
Ups is bad but people who work at this location are very nice
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June 2025 by Jane Lufkin
The people that work at the Clistoga UPS store provide great service. Makes my life easier!
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June 2025 by Simran Bharat
i really like angelina she’s super nice and always friendly when i come in
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May 2025 by jay tee's Gear Garage
Edit update- UPS Corporate checked with the Billing department. Your store was NOT Charged and I am owed full refund. I was given a Corporate email to further escalate this.
(Unbelievable on your stores part)
Very argumentative staff. I will just take my issue up with Corporate. This is unfortunate. This store is close to where I live. There was absolutely no need for any conflict. 😑
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April 2025 by Ellen Mufson
Fast, efficient, friendly service as usual.
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August 2024 by A C
Rude/disrespectful manager or owner. Does not seem happy and gives distasteful facial expressions. Likes to create problems rather that offer solutions. Younger staff that works there are extremely helpful and friendly. It’s unfortunate I won’t be back to this location since it is closer to me :( but would rather drive further to do business with consderate happy people :)
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July 2024 by Big Chief
Heading to Kenwood to meet the contractor needed some extra paperwork printed they help me here at this store me back on the road within five minutes
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July 2024 by RealNewsCo
I guess I shouldn't be surprised to see that almost half the reviews of this store are negative, with the (owner) who won't share its name, contradicting and making excuses in pretty much every case. I have, over several years had so many negative interactions by these rude, rude, rude people that seem to love to contradict customers and demean and gaslight them, that I'm pretty sure it's a top-down evil disease. It appears this is a private company and I'm not sure why UPS hasn't cut them off entirely. In summation, if on any day you feel that you need to be abused or talked down to, or told how you feel, just drop in this store.
(Owner), please don't bother replying. It would just be gaslighting or justification of your evil soul... I think you need anger management courses. Maybe then your employees, too, would get the idea that treating customers poorly is just wrong, wrong, wrong.
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July 2024 by Gabriela Ramirez
I just went in to return an Internet box, the young lady with glasses and very long acrylic nails was so rude with her tone of voice and body language seems like she is bothered by customers, I always give the same respect I am given so my tone of voice changed right after I said hello, that’s how poor her service was.
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July 2024 by Nikolai Manning
Member this UPS is funded by all the little ole ladies of Oakmont still sendin they grandkids Xmas ? gifts in May.............
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July 2024 by Margaret Livingston
Every time I have gone to this store everyone is very helpful and friendly
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May 2024 by American Lover
They always take care of my packages.
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May 2024 by S
Not sure why Jil is always super rude to me every time I go. Her tone of voice with me is just super abrasive and off putting. I make efforts to be courteous and friendly to people, so I don’t believe it is something I did. Idk if there is some personal bias because I’ve seen her interact with other customers while waiting, and the tone is so much more warm and inviting. People should be courteous and foster a positive interaction in all aspects of life, not just work. Unfortunately, this definitely doesn’t happen with Jil when I go in.
I just wanna return packages man, sorry if that inconveniences you.
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March 2024 by Sheng Quan
Better service than most fine dining restaurants around. If the zombie apocalypse happens these are the guys you want in your cornerIt's a freaking UPS store and I - a disgruntled, barely coherent kitchen guy - got some of the best hospitality around. Who says there's no god?Say hi to Susie (Suzy?) and her crew
