-
March 2024 by Sheng Quan
Better service than most fine dining restaurants around. If the zombie apocalypse happens these are the guys you want in your cornerIt's a freaking UPS store and I - a disgruntled, barely coherent kitchen guy - got some of the best hospitality around. Who says there's no god?Say hi to Susie (Suzy?) and her crew
-
March 2024 by Nilu Afshar
I am not one to write a review but I have to just say the way you get treated at your store is super rude! I live close by so many times I don’t feel like driving so I come in. Unfortunately it seems like every single time I have come in I have felt like the tone is short and dismissive. Please look at how you talk to clients and remember that there are always other places to go.
-
February 2024 by Megan Metz
The staff is always helpful, friendly and patient. It’s locally based and provides jobs to the local community.
-
December 2023 by NICOLE WEIKAL
These ladies really saved the day!!!!! Helped me out when I needed it to get my presents sent out for the holidays all of you ladies really came in clutch I'm glad I came to your store much love
-
December 2023 by Leslie Williams
Really superior knowledge and customer service, fair prices, super friendly staff
-
October 2023 by Laurie Lovefire Roth
They are efficient and great at what they do. Plus the last visit when I had a broken knee and was using a walker, Michelle went out of her way to open the door for me. A little kindness makes a big difference at certain times.
-
October 2023 by J.S. Smith
Brought in 3 packages to be returned to a vendor. One needed to be taped closed.All I had was a screenshot of a return Q-Code that had been texted to me.(I was dropping them off for someone else)The person scanned it and told me..." I'll take care of everything."Printed out a drop off receipt for me & I was on my way.Super fast, super easy. Zero cost.
-
October 2023 by Shabbir Bambot
Reliable and convenient. The go to place for all my shipping needs.
-
August 2023 by Ketama Gold
Can't believe the service your offering.Worst customer experience !!!Not worth to be a UPS franchise.
-
July 2023 by harvey karisma
Be wary of this UPS store. The manager told me that I couldn't forward mail to one of their boxes temporarily and then shut the forward off so the mail would go back to my original permanent address. I tried to explain to her that I did exactly that two years ago and, in fact, was told by the post office to do that. She couldn't or wouldn't understand and insisted that she was right. Gave me a really uncomfortable feeling. If she's this ignorant about this, what else does she not understand? I will not used this UPS store in the future. I called the USP store on Farmer's Lane, and they were only too happy to help me. I'll be going there from now on.
-
July 2023 by Linda Bennett
Opening hour Michelle was so very knowledgable and efficient with my return package needing label and shipping paid for with same. Thank you Michelle and UPS Store.
-
July 2023 by Hugh H.
I've been going to this place for years and I think the current manager has a problem with men. She can be a real tyrant. Be careful guys.
-
June 2023 by Dionysia K.
The USPS removed the Mail Drop box from the Calistoga Road shopping center, then makes the UPS store a drop off location for USPS. We run a small business & might have 2-4 small packages to mail. My husband was banned from the location, and the reason is mystifying! He was informed he is only allowed to drop off ONE piece of mail there at a time. Since he usually has more than one piece, he is no longer welcome to use their location! Unreal!!!!
-
May 2023 by Lisa
I've been here several times and I appreciate the convenient location and great hours. The notary is very useful too. The service is always good.
-
April 2023 by Angela S.
If you don't mind grossly overpaying to ship something, this is your place! If you'd rather save your money and pay a reasonable price for shipping, go somewhere else.I was on a tight timeframe to get a package shipped this morning, so I went to UPS since it's the closest shipping place to my house. I will NEVER make that mistake again - I'll take the extra time to go to the awesome place I love in Larkfield.I had a few small things to send to my mom and I wanted to send them with 1-day shipping to arrive by Easter, but the price was outrageous ($166 overnight and $130 to arrive on Monday). Maybe that's the going rate for fast shipping these days, but that price was ridiculous to ship $20 worth of stuff. The clerk suggested I send it USPS priority 2-3 day instead, which I knew would be way less expensive (although unfortunately would arrive late). However, instead of putting my stuff in a flat rate priority box, she packaged it in a regular cardboard box and charged me $45 to ship it! The cost should have been $17.10 in a medium flat rate priority box, and they up-charged me $29.70! By then I had to get to work and I didn't have time to go somewhere else, so I really had no choice but to get totally price gauged by them. This place is horrible and really screws you over. Go somewhere else.
