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October 2023 by Tina Bee
My husband ordered tattoo kit. I realized wrong one. They would not accept a cancel. So we had them send out what we wanted. I paid for 2 day air at $45 and it says it will be here in 4 days.. Never again will we do business with KW Cages.Edited: our order has shipped ground not air like we paid for. I would have have 0 stars but have to give something.
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October 2023 by K C
Update: I did finally receive the cagesUpdate: after this review, they responded (originally 1 star). If I receive the cages as promised I will update again.I ordered cages on 07/15. It's been almost 4 weeks. I spent $1,200 on the cages. I have called, emailed the company twice, messaged on fb twice, and nobody has responded - not even once. I absolutely need these cages and I am very concerned now that I have seen the other reviews. In the time since I've ordered the cages my rabbits have had 2 litters and two of them have been ganging up on the other causing an infection in her skin. I've had to go out and buy individual cages to use temporarily for my 7 rabbits until these arrive, as I have no other option. I have no hope that my cages will even arrive, but in hopes that they do, I will change this review. I do not recommend this company at all. The least they could do is respond to my email and give me a date. I'm going out of town soon, even better.
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June 2023 by NICOLE ANDERS
Wish I read the reviews before ordering, lesson learned the hard way I guess. Order a grooming table and have been waiting for almost a month. Hoping it arrives in time for my kids to use it at fair but seriously doubt it at this point. No communication from the company on what is going on. Just glad I waited before ordering more items from them. Spent a little more but order my other items I needed through Amazon and had everything within a few days. They lost out on any further business of mine. I’m just hoping I finally received the item I paid for.
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April 2023 by Rudy Reyes
Great place to get pet supplies! I got my rabbit a bunch of treats and a rabbit birthday cake. I'm a returning customer and found a good supplier.
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April 2023 by Kaitlin Benson
Their website says 5 to 7 days for supply orders and it’s been 38 days since I’ve placed an order. And the website still says in production. This is the second time I’ve ordered from your website and both times customerservice has not been great and the estimated shipping times on the website are absolutely not correct. If 95% of the time supply orders ship in 5 to 7 days I would have expected at least one of my orders to ship in a timely manner and that’s not what happened. Anytime I reach out for an update I get an automated reply with a copy of my invoice….. no that doesn’t answer my question of can I get an update on shipping and an estimated ETA. I mean I get it, the pandemic has altered shipping, employwnt, a million things with businesses. I run a vet clinic for a living. But good customer service is a must and for an online business all it would take is UPDATING YOUR WEBSITE WITH WHY YOUR EXPERIENCING DELAYS!!!! I’m sure you would get less complaint and irritated reviews and emails.After reaching out two times on two separate orders and they cannot even clearly change their website to update the fact that they clearly cannot ship on time I will never order with them again. Which is unfortunate because I can’t find anywhere else that sells wire by the foot like they do. But oh well, it’s more cost effective for me to just order a roll elsewhere with reliable shipping since I have orders waiting and breedings waiting for these supplies. Pisses me off because I have money tied up in the order and money not coming in (in multiple ways) waiting for supplies that should have been shipped 30 DAYS AGO! My other supplier always send email updates and reach out right away if I had ordered something out of stock. These guys…… feel privileged if you get an automated response.
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February 2023 by Nyk Steger
I have purchased several times from KW and each time they are beyond my expectations in quality. Hands down the best option for rabbit cages- no rust at all three years later and I just ordered more for a rabbitry expansion-well worth the wait and price.
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January 2023 by Brielle J.
Thanks Kevin and Michael for your quick and friendly help getting us set up with our buns! Appreciate your knowledge and helpfulness!
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January 2023 by JT
I don’t know about the quality of their items because I never got them. I ordered cage accessories 20 days ago and they just now supposedly shipped after I contacted them twice. The first time they said they were shipping the next day. That was 12 days ago. They also charged $40 for shipping small items. That’s more than my cages cost to ship. They won’t answer my emails at this point. I will never order from this company again. I’m so glad I got my cages from Bass. I highly recommend them.
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January 2023 by Julie Moore
I have been buying cages for my guinea pigs for years from KW. They are VERY well made and last for many, many years because the quality is so high!! Their customer service is great too. They solved all the issues with my herd needs. We will not be buying trom any other. Quality takes time and they are worth any wait. Julie Moore
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December 2022 by J.e. Moore
I have been very pleased with the KW cages, I've purchased over the years. They are all made very well and perfect for my cavy herd. The customer service has been top notch too!
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December 2022 by Pete Pawelek
Buyer beware! I WOULD STRONGLY URGE YOU TO BUY FROM ANYONE ELSE! BUT DO NOT BUY ANYTHING FROM THESE GUYS! You have much better options. Read below if you want to know what you are dealing with when it comes to KW Cages these days.I would give 0 stars if it was an option. I have been doing business with KW for many years. I have recommended them to countless first time 4-H and FFA students over the years. I have heard complaints for some of these students and their parents over the last year or two. This December (2022) I had my first bad experience and what will be my final experience ever with this company. On December 6th I ordered a set of rabbit tattoo pliers. On December 15th after not receiving them I decided to check on the progress of the order. It said in my account the order was still "in production." I called customer service and a very nice young lady informed me that they expected the product to ship the following day. I asked her if I could change my order to a "inkanator" hand held tattoo pen instead. She said "let me check" and came back and told me that would be fine since the tattoo pen was more expensive. She said they had not packaged or shipped anything yet they would use what I had already paid, and then take the balance. Made perfect sense to me and I was fine with that. This was on December 15th. On December 23 I get a call asking me if I wanted a store credit for my "canceled order." I told them no, that balance was supposed to be used for my other order I had already made on the 15th, the same day I canceled the other order. I could tell this was a different person so I explained what had happened. At this point I was informed I had two options. (1)Take a store credit or (2) get a refund minus a "restocking fee." I asked if the original product I ordered had been, shipped, packaged, or even pulled off the shelf. I was told it had not. I asked why they were going to charge me a restocking fee then. She said that's or policy. So 17 days after my original order, and after doing absolutely nothing they decide to steal money from me in the form of a "restocking fee!" For something they did not have to even restock!!!! I told the lady I would take the refund and this would be my last purchase ever from them. She said ok, and hung up the phone.I don't mind paying a "restocking fee" if you have shipped it to me and I have sent it back. Or even if you have packaged it, and thus have to "restock it". But these thieves literally just take your money after doing nothing but waiting weeks to pull it off the shelf and send it. This has been the comment I get when I send people to them, "their shipping is slow." Many times that is for cages and I tell them they have to make them... be patient etc. I had order tattoo pliers. If you have them ship them. If you never shipped them you should not steal peoples money and call it a "restocking fee."Also for reference it is now December 27th and the tattoo pen I ordered on December 15th has still not arrived. I WOULD STRONGLY URGE YOU TO BUY FROM ANYONE ELSE!
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December 2022 by Joyce deBraganca
Ordered a rabbit cage from KW cages back on Sept 29th…… after multiple calls (only one was answered), I just received the cage today, Dec 5, 2022. Poor service is an understatement! Never again. The cage is not together which I was not expecting so why would it take over 2 months to send in pieces??
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November 2022 by Elaina Kenyon
Terrific selection of very high quality products, however the customer service has become very erratic. Order placed a month ago, still has not arrived. Two attempts to contact them have gone unanswered. Not sure if I am ever going to get my order. Going forward, I'll probably shop elsewhere.
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October 2022 by Hayden Cox
I've bought my cages from here for a few years now for my rabbits. All high quality cages that I have been very satisfied with. I really don't find it reasonable to be upset with the shipping as I had no problems getting my packages delivered when I lived in Maryland years ago. I don't expect amazon speed shipping as I know that's only possible because of all the power amazon has and no small business could compare but that doesn't make it not worth buying from here at all unless you don't plan ahead and need a cage like tomorrow. Maybe it would be beneficial if a notice was sent saying how many packages there are coming and what each contains just so people are less confused by their orders from here or something.
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September 2022 by Kristin Watchman
Update: after this review, they responded (originally 1 star). If I receive the cages as promised I will update again.I ordered cages on 07/15. It's been almost 4 weeks. I spent $1,200 on the cages. I have called, emailed the company twice, messaged on fb twice, and nobody has responded - not even once. I absolutely need these cages and I am very concerned now that I have seen the other reviews. In the time since I've ordered the cages my rabbits have had 2 litters and two of them have been ganging up on the other causing an infection in her skin. I've had to go out and buy individual cages to use temporarily for my 7 rabbits until these arrive, as I have no other option. I have no hope that my cages will even arrive, but in hopes that they do, I will change this review. I do not recommend this company at all. The least they could do is respond to my email and give me a date. I'm going out of town soon, even better.
