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July 2024 by Mike Sheehan
The lousiest eye exam I have ever had. for $572 the glasses came in and I could barely un-cross my eyes.
Dr. Tam did a terrible job checking my eyes and really screwed up the prescription. Now I have to pay another $133 per eye glass (2) to maybe get them straightened out. GO TO COSTCO !
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December 2023 by Steve F.
Always have come to expect the highest of quality care and professionalism. I've never been disappointed with any of the medical services offered by the staff and doctors.
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November 2023 by MS C.
I really do enjoy sharing positive experiences I have with individuals and entities I interact with.In the past I had Sharp Rees Stealy as my PCP and HMO health care provider. I wrote numerous "5 Star" ratings for providers, departments and individuals employed there. Unfortunately, I regret ever having any interaction with Sharp Rees Stealy Urgent Care in Santee recently.The entire experience was a total nightmare, from the receptionist staff, the nursing staff even the doctor did not seem to have any concern with respect to the quality of care that was being given. Improper instructions, improper use and application of modalities, rude and condescending comments to patient and total lack of compassion while rendering sub standard medical care seems to be the standard at present from my personal experience! There are plenty of health care facilities available in San Diego County. SRS, please rest assured, in the future I will avail myself to these other services and pass SRS up!Just in case I may appear ambiguous in this review, please allow me to make one final remark.Sharp Rees Stealy, YOU'RE FIRED!
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October 2023 by Nurse P.
Go Bianca you rock! Here's why: My oh my we all need to get our immunizations for flu and covid. Recently I was visiting the Sharp Rees-Stealy Santee site for healthcare needs, and I saw a sign outside the building saying covid-19 shots were being given at a clinic on the first floor and around back in the same building. The sign said "by appointment only." Turns out it was the first day the covid-19 shots were available. When I went inside the facility to my destination appointment department on the 3rd floor, I mentioned that sign and its requirement of an appointment to the very nice person who was checking me in ~ Bianca. I also said it would be great to get the shot that day, but I didn't have an appointment for it. Bianca is the super kind Sharp rep who was helping me. After she checked me in, she got up, walked downstairs and around to the back of the building, to see if I could get in for that shot even without an appointment. Then she hiked all the way back up the stairs to the 3rd floor, and happily told me she had checked with the immunization team, and I could go to the shot clinic after my visit upstairs. Wow! Sure enough, after my visit I drove around to the back, went into the clinic, and quickly received the new covid-19 shot! This kind of excellent initiative by Bianca is so commendable and I am very grateful to her for it. She went above and beyond, or ~ as was the case ~ below and beyond and then back up and beyond! Thank you Bianca, I feel extra cared for by your super help! Thank you to the shot clinic team too. But today I say: Go Bianca you rock!The SRS Cuyamaca crew are FABULOUS!Julia PT has incredible intuitive healing gifts that are helping me regain the ability to walk. Without falls! We'll get there. Her focus is on aligning and strengthening a complex combination of important body mechanics so I don't suffer new injuries. She is patient and brilliant all the time :)Nancy PT helps me on days when Julia is out of town. Her astute read on what a body is doing creates an intelligent approach to healing. She has helped dial in and build on what Julia is teaching me :)Javier is a PT Tech whose jolly personality makes everyone feel a little better on rough days. Like, the WHOLE PT room ~ and it's a giant place! :)Claudia at check-in has a knack not just for knowing who you are behind that covid mask, but also for welcoming folks every day with a winning smile. She makes you feel like you matter :)There are many more wonderful people on this exceptional SRS Santee team. What shines through from all of you is your sincerity. Each of you makes a huge positive difference in the world. THANK YOU SO MUCH to each of you, from this hard-working nurse who pays your kindness forward by caring for others who have their own health challenges.Like they say: "Teamwork makes the Dreamwork!"And your whole crew ROCKS!
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July 2023 by Tianna T.
Dr. Amro Mahmoud~ Great doctor! I never would have chosen a male primary, being a young adult woman, but when auto assigned to one...I decided to see how it went. He's been wonderful for my past several visits/check up's and I have had absolutely no concerns with care. Great hire, Sharp!
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June 2023 by Ashley M.
When the employee that checked you in says "just a few minutes." You wait 23 before asking how much longer. "It will be just one more minute." After another 12 minute wait already and you hear TikTok videos playing on a low volume behind the counter. Clearly patients come first.
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June 2023 by Bob W.
First time here and I had no problems at all. Nice facility and it has it all...Urgent Care, Pharmacy, Labs, X-Ray, Staff was friendly and very helpful. Thanks all. Keep up the good work.
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May 2023 by Pete T.
I love this "new" location in Santee. I live in Santee so I can make an afternoon appointment and stop on my way home from work - literally.The appointment process is typically seamless, apart from wading through all of the prompts and menu options. Once you get to a real person, it is smooth sailing.I visit Sharp Rees-Stealy in Santee because I have an eye condition and Dr. Jennifer Tam is my optometrist. She is a fabulous doctor. She is very kind and sweet. She doesn't use "doctor speak". She speaks to me in terms that I can understand. I don't need a PHD to understand what she's telling me. Dr. Tam is fantastic and I highly recommend her.During my latest visit her assistants were Lisha and Ana. Lisha, I had met on prior visits. Ana was new to me and in training. They were both fantastic also. Very professional yet down to earth, genuine and funny too.I arrived for my appointment early and barely sat down to wait before Lisha called me in. A solid 15 minutes early.This may have been my last visit to Dr. Tam as she referred me to a specialist. I cannot thank her enough for the excellent care she provided. Lisha and Ana too and everyone from my prior visits whose names I can't recall.The specialist is also located at the Santee Rees-Steely, so that is good news for me.
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January 2023 by Philip Emery
Carlos the manager and Jessica along with the whole staff have been incredible. They have gone the extra mile for me with my eye glasses. I would highly recommend them to anyone needing quality glasses!!!
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December 2022 by Will P.
I had two reasons to visit Sharp Urgent Care. I was in and out in one hour, although the site showed over an hour wait. The staff were fantastic. They deserve a great review after reading the ones that were so negative. Thank you Sharp Urgent Care.
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October 2022 by Ashley R.
DOING YET ANOTHER REVIEW BECAUSE I truly don't know how else to complain!!Anyone who has sharp I highly suggest switching to Keyser etc .YOU WILL LITERALLY DIE before everrrrr getting ahold of these people for an apt! No joke. I've been on call for 50 minutes on hold for an appointment AFTER they cancelled my appointment same day THAT I HAD SCHEDULED A MONTH PRIOR! They are soooooooooooooo bad!!!!!
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September 2022 by William B.
Terrible service. Seem to be very disorganized. Put me in exam room where I waited for more than an hour to see a doctor. Then it takes two more hours to get a diagnosis and a prescription. Anytime I tried to ask a question from staff the answer was short and rude. Not impressed at all. I do not recommend this place at all
