Verizon Business is known for providing reliable connectivity and advanced 5G services, ensuring businesses stay connected faster and more efficiently. Customers can explore the latest smartphones, including the iPhone 15, Google Pixel 8, and Samsung Galaxy S23, available through the Verizon store in Santee or online. The store offers convenient options such as in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas, making shopping flexible and easy. Many customers have experienced helpful and knowledgeable staff, with employees like Ramses and Bradley receiving praise for their patience and ability to resolve issues efficiently. Customers appreciate the consistent support they receive, especially when fixing phone problems or setting up new devices. Bradley, in particular, is highlighted for his patience and expertise, often handling multiple issues in a short time and making the experience pleasant. However, some customers have faced challenges. One long-term customer expressed frustration with billing issues after upgrading their device, feeling misled about the payment and trade-in value. Despite some resolution, the experience caused a week-long headache, leading to the decision to switch to another provider. Overall, Verizon Business offers strong network connectivity and helpful customer service, though some users have encountered billing concerns that impact their trust. The store’s staff, especially Bradley, are recognized for their dedication to customer satisfaction.
For having a store right here in this area you would think the phone service would be good. Is there any plan to fix it? Or do nothing?
February 2024
We had excellent service at Santee Verizon. Ramses helped us get our phones working after I had spent over 16 hours in 3 days on the phone with tech support. Ramses is knowledgeable and easy to deal with. He was a hero for us!!!
December 2023
I've had to visit here way more than I ever want to for various phone issues. The staff has always been helpful. Thanks for being consistent and helping fix all my phones!
