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August 2024 by Cherie Gomez
I guess post offices only serve a specific area these days. I live 1.5 miles from this post office on Westminster in Seal Beach. I had a question about marking a package, refuse/return to sender as was instructed by the sender. The guy went to the back asked someone else something and came back to tell me my package was delivered from "Long Beach" so I would have to go to the post office in Long Beach to send it back or inquire with them. I just don't get it. Where has customer service gone!? It is ridiculous. I waited in line, waited for him to ask for input only for him to tell me to drive 4 miles out of my way to Long Beach! Why!!!???
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July 2024 by Ryan Fandetti
I was home all day waiting for my package to be delivered with signature required. I payed extra for it to be delivered quicker. They just put the "sorry we missed you" slip in my mailbox and didn't even try to knock on my door.
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June 2024 by T M M
Worst post office I know. Long lines and waiting times, shockingly under-trained staff that provides inaccurate information that, I believe, is only designed to get rid of the customer. Horrible and unacceptable.
Also: I think they overcharged me.
I'll avoid this USPS office! I won't go there anymore and hope the employees will be fired and feel miserable about their sloppy work ethics.
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June 2024 by Tommy Vu
I was twice today to this branch office and still nobody can process a register air mail to Germany. They kept telling me to come again because the clerk available was not capable to do this job. I finally gave up after they telling me to come again the third time. Now I understand why this office is so poorly rated. I went to some of the reviews and find similar frustrating stories. Sad! We need to go further to another post office that works.
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May 2024 by Jose Gonzalez
They need more self service stations. The employees are extremely slow! The worst part is that the employees are using the self service stations to ring up the customers instead of the regular counters.
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May 2024 by Silke Bradford
The employees here are curt and unprofessional. They act as if you are inconveniencing them by coming there to conduct business. They provide no information or assistance of any kind, and do not listen to inquiries before interrupting and pretending they can not assist. They are a poor reflection of government agencies and are working their entire org out of existence. I feel sorry for the senior citizens who have to try and conduct business there as they are bulldozed by the employees even moreso.
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May 2024 by Emily Madrigal
Went in today to mail my wedding invitations with my fiancé. We had asked a simple question, if we were able to hand cancel the invitation because it contained a wax seal. The guy was new so he didn’t know but the other guy that was working immediately said that we were only asking that because we didn’t want to pay to send out the invitations out as parcels. First of all, if we had to pay to send them out as parcels, we would have but we DIDN'T need too. Then he continued to say we didn’t have the proper return address because it was on the back of the envelope instead of the front. So we went to another postal office & they had no issues at all. So definitely go to another postal office to send out invitations!
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March 2024 by Oliver Paulson
Thought people were exaggerating in the other reviews but theyre pretty spot on! Clerk spoke respectfully but would be no help to any customers who waited in line. I went to send a package during my lunch break and waited in line for about 20min. He helped no one, finally i get to the front of the line and tell him i need to send a package and he replies with "I can help you when your package is ready" Other post offices will get the address and print out a label for you. It could not have taken him more than 3 min to assist me or anyone in line.
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March 2024 by Randy Haga
Rude,angry workers.
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December 2023 by susan wilkolawski
There was a long line of course today. This mail clerk (Leo) tells a woman in line to cut the line, and motions her to the counter to help her. Unethical slob! Doing all his thinking below the waist. I found a bunch of mail outside and I tried to return it--what a nightmare. It's filthy outside with people panhandling. The counter people are weird and look miserable.
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August 2023 by Riley H.
the worst service! i had to get police involved for them to release my mail to me. and had to have one of their drivers looked at for as well. Your workers are just plain ass lazy. this place is the worst
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August 2023 by Armin Skalmowski
Friendly and helpful service. Enjoying coming to this location.
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July 2023 by Mark R.
They are friendly and helpful! Never any big lines and has easy parking. They always make my visit quick and stress free.
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July 2023 by Alex
AVOID!!! Yes, they are friendly, but don’t make them fool you. ABSOLUTELY UNPROFESSIONAL AND LIERS. First, Mrs Shirley claimed I used wrong address for my certified mail letter even though it was 100% correct, she claimed no such address in their system, even though company I was mailing to has been doing business for 40 years, supervisor refused to double check it, instead she was overloading me with tons of unnecessary information. Other location had no any issues mailing it with the same exact address. Second, I’ve never received a return receipt for my other certified mail and Mrs. Shirley tried again to push her tales on me… After checking on my tracking number she started telling me I did not pay for a return receipt even though I’ve showed her tracking number and payment receipt. Than she started to overload with tons of unnecessary information too, instead of trying to fix or help with the issue. Wasted ONE HOUR of my time here. Third, they overcharged me almost $30 for the parcel! I figured out about it much later, after double checking all the information and FLAT rates. RUN! PS Supervisor was chewing candies/gum like a teenager while talking to the customers…
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June 2023 by JOSH DE LA SOL
Very rude staff every single time I come in here. Very unprofessional. You need new employees for this location. Snarky remarks from every employee. Replying rudely & pushing off to another employee. Chatting about other customers. I’ve been to several USPS locations & was never pushed off to another employee. I came in last minute. Cathy was very sweet tho.
