Ralphs Pharmacy in Sherman Oaks, CA is a well-regarded store that offers a range of health and shopping services. The staff, including pharmacists and team members, are friendly, professional, and dedicated to helping customers lead healthier lives. The pharmacy provides vaccinations such as Tdap, measles, shingles, and flu shots, along with advice on health topics and clinical services. Prescription refills and medication transfers are easy to manage through convenient online tools. The store has undergone improvements, making it one of the fanciest Ralph’s locations. Customers appreciate the large size, wide variety of brands, and the good deals available, especially for those who enjoy discounted groceries. The store also features car pickup service, where groceries are brought directly to the car—an appreciated convenience for families, elderly shoppers, or those concerned about public health. The delivery team is praised for their friendliness, efficiency, and ability to handle multiple orders with minimal mistakes, often notifying customers if there are delays. However, some customers have experienced issues with pricing and product quality. There are complaints about deceptive pricing, with items costing more at checkout than marked, and concerns about mispriced products. One customer had a negative experience with a defective chicken product and the store’s response, feeling condescended to and unfairly treated. Despite these issues, the store’s large selection, friendly staff, and helpful service keep customers coming back. Overall, Ralphs Pharmacy in Sherman Oaks is seen as a helpful, friendly, and well-stocked store that strives to provide good service and health options, though some concerns about pricing accuracy and product quality remain.
Since they assumed the patients from Rite Aid, service has gone downhill. I think it has do with the fact they hir d a bunch of the Rite Aid team, where service was always horrible.
October 2025
They have been dumped on and they are doing a fabulous job! They are nice, friendly and professional! I have no negative comments!
February 2025
Very much appreciate these people. Alex especially gives fantastic customer service
