Verizon in Sherman Oaks offers a wide range of services, including the latest mobile devices, 5G home internet, and business solutions. Customers can visit the store or shop online, with options for in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available. The Verizon store in Sherman Oaks is highly praised for its exceptional customer service. Customers are greeted immediately and receive attentive assistance, even when the store is busy. The staff is knowledgeable and helpful, going above and beyond to ensure customers' needs are met. One customer mentioned that a store manager, Steven, spent over an hour working with Verizon officials to resolve a complex issue, making the process simple and straightforward. Customers also appreciate the personal touch at this Verizon location, with several reviewers describing the staff as "like family." One customer, who had visited the store numerous times, expressed their dread of going to phone stores but found this location to be the "sigma," a term their son used to describe its excellence. Overall, the Verizon store in Sherman Oaks provides a positive and convenient shopping experience, with knowledgeable and attentive staff, a wide range of products and services, and various pickup and delivery options to meet customers' needs.
I stopped in yesterday with a very complex issue and was helped by one of the store managers, Steven. It took over an hour talking with the officials from Verizon, but Steven was with us every step of the way and helped make a challenging situation very simple. Steven is a rock star! FIVE STARS!
March 2025
Super nice told me quickly that I was at the wrong store for my trade in .
July 2024
Really attentive team, quick attention, and they play good music. Also, they were efficient to solve my problem.
