Wireless Plus is a Verizon retail partner known in several markets. The store itself is nice with a big variety of phones and cases. Customer service experiences vary significantly. Some customers report amazing and helpful service, describing staff as rock stars who provide solutions when other stores will not. Specific instances include staff testing a phone to correctly diagnose an issue, saving a customer money, and helping to fix account problems that had nearly caused a switch to another carrier. However, other reviews note customer service that was not too good, mentioning a young lady with an attitude who tried to sell a phone and service while denying its full cost. The overall impression is of a location with potentially excellent, problem-solving staff but inconsistent service encounters.
The staff was very helpful when I needed to upgrade my cell phone and add an additional line. Juan walked me through set up and was helpful in making sure I was completely satisfied.
April 2026
Came here and talked with Juan (I think that was his name) to reduce my monthly bill and left with a lower bill and new insight on using my phone, especially My Access and other important tips for my phone. I really appreciate the time he took to answer all my questions. Keep up the good work.
March 2026
I'd like to say that the service was excellent.Young lady to help me was very professional, took her time with me even though I messed up a lot on the phone.She helped me set things up.I recommend her to anybody.She should get a raise for her work because she's really good.Very professional, very kind.Thank you.So much
