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June 2024 by Patrick Rieger
Had a great experience at this store. Roxanna did an excellent, detailed job of getting my phone repaired and answered all my questions. Thanks!
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May 2024 by IamCook Contra
Location is not open. It is 1052 am. Doors are locked. This location is often closed. Weird atmosphere most of the time. I pretty much try to avoid this location. I rarely come here because because there is a free a t m across the street. But I would rather go to the mall off erringer. This store is just too shady and they need to be closed and shut down for good.
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April 2024 by D P
I came here on my lunch break today to fix my phones SIM card issue but the doors were locked so I waited for over 45 mins for someone to show up thinking they were on lunch maybe but no one showed so i left then came back after work 3 hours later and still no one was there and the doors were locked so I would call before hand
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February 2024 by Jennifer G.
I kept being charged $10 for going over my data allowance. I went in to the AT&T store on Sycamore. Dee was very helpful and called the main office and they were able to get me on the unlimited plan. She was very helpful, I definitely would recommend her to anyone. They even refunded me the charges for going over the data plan.
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February 2024 by Gina LeBlanc
I brought my mother in law in here and we ended up being in here all day trying to fix somethings ... the associate was so incredibly kind and did everything to help us get thru it . The manager came on shift while we were still there and we eneded up facing more issues and she was able to help us resolve them and I just want to say this has been my best encounter with any mobile service provider! They were so patient . And idk it was a long day but things got resolved !
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October 2023 by Becky
i am still dealing with the repercussions of this store from Mason that convinced me to listen too his voodoo magic and that oh! but if I would just open 2 random telephone lines, he promised that they could be closed in a month and that he could save us a skyrocketing amount. Well, my father went in at the end of september and guess what. Those STUPID TELEPHONE NUMBERS HAVE HAD ME ON THE PHONE WITH AT&T FOR THE PAST TWELVE HOURS. Mason. I haven't slept in almost 48 hours trying to get this all figured out. and I'm still nowhere near. This place is so shady. SO shady. The way the employees all hide in the back too.
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October 2023 by Dawn C.
WHY HAVE had an appointment at 6:30 and still setting here. It's 45 min later the lady come once again for 3x and stated she will help us in one minute.
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October 2023 by Gilda Lopez
Good but they need an interpreter and a little more customer service
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August 2023 by Anette Pesantes
After a long horrible series of events..I staggered into AT&T to see if I had completely ruined my phone. Well, I did. But Marc gave me options and was so helpful. I was almost in tears sitting there and was so thankful that he made it so easy for me. Honestly he was the light to the end of my tunnel and I am truly grateful for his grace. Thank you Marc.
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August 2023 by Ellis Gholar
This has to be the worst AT&T store ever the whole store shuts down for lunch, and not one person working from 2:30 to 3:30 to sign said terrible.??
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July 2023 by Derrick Harvey
Avoid this store as much as possible. Staff was rude and did not want to help even when I told them customer wasn’t helpful. Ended with a yelling match in the parking lot. NEVER go here.
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June 2023 by Isaac Randolph
Hugo is a great employee that goes out of his way to help a customer.
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April 2023 by Michael Chung
Hugo Hugo Hugo. The experience couldn't have been better. Soon as I walked into the store I was immediately greeted by Hugo who was assisting another customer. I couldn't help but to eavesdrop in their conversation. He was sooooooooo patient and informative with her. I came in because my SIM card decided to stop working and knew I was in great hands with Hugo. The entire replacement process took less than 10 minutes. The level of professionalism was awesome and his attention to detail was second to none. Thank you Hugo for your help and for the top notch level of service you provided today
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December 2022 by Tamana S.
I went to this store for upgrading my iPhone. I hadn't changed my phone for several years and didn't know much about what options were available. I was assisted by Hugo whom I describe as highly knowledgeable, friendly and courteous. He patiently educated me about different plans and iPhones available at the time which made it easy for me to choose the one I felt most comfortable with. I had to go back to the store a couple days later due to some issue with the phone. The problem was taken care of in the best way possible. I'm extremely happy with the level of customer service I have received in this location.Very pleasant experience. Thank you guys. You're awesome!
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November 2022 by Raja Nassar
Worst customer service I have been a AT&T customer for 16 years never have I been so disrespected like I was at this store very rude employee when you go in to get a phone that they have the employees was was looking at the time like he didn’t want us to come to the store I will never go to this location again I will drive 3 min so I don’t have to deal with rude person he acted like he owned AT&T store
