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April 2023
Rude unappealing staff, online system is dumb. Staff is entirely un-accommodating. Hopefully someone that matters sees these reviews and makes a change.
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April 2023
Customer service is weak at best. Recommend some professional training. Do not use for any trailer hitch needs. Go to Championship Muffler and Hitch right down the street. What a difference in service?
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January 2023
God awful online system. They need images of your drivers license, which is fine, but then they need to call two personal contacts to verify it's you. Super inconvenient to the customer and their family/friends. Terrible business model, it's obvious that U-Haul will replace their attendants with kiosks soon.