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October 2023 by Julian O.
I've been shopping here for I would say 28 years I'm a 60 year old distinguished lady from Simi Valley and I met with the manager here Joseph,He is amazing he has excellent customer service and Christian, he has excellent customer service,they took care of me today. He Listen to what I had to say, and literally got me everything I asked for and help me, perfect and also held the door open for me when I was leaving and coming into the building I also enjoyed talking to Jorge, they are an amazing team.
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April 2023 by Frank R.
I walked into this store to rent a pick-up truck. It looked like a great deal - 19.95 per day plus mileage. I have a valid driver license and credit card. BUT, I did not want to give a secondary person as emergency contact (because I don't want to bother anyone), the store would not rent me the vehicle. This was one of the most ridiculous requirements I've heard!I'LL NEVER PATRONIZE THIS BUSINESS OR RECOMMEND IT TO ANYONE!If it's this ridiculous to rent something from this place, imagine what the customer service is like if it's needed!
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April 2023 by Ryan M.
Rude unappealing staff, online system is dumb. Staff is entirely un-accommodating. Hopefully someone that matters sees these reviews and makes a change.
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April 2023 by David W.
Customer service is weak at best. Recommend some professional training. Do not use for any trailer hitch needs. Go to Championship Muffler and Hitch right down the street. What a difference in service?
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January 2023 by Jocelyn D.
God awful online system. They need images of your drivers license, which is fine, but then they need to call two personal contacts to verify it's you. Super inconvenient to the customer and their family/friends. Terrible business model, it's obvious that U-Haul will replace their attendants with kiosks soon.
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December 2022 by Greg R.
Only two stars because they're new on- line system is terrible. It forces you to go into your privacy settings of your phone and turn on your tracker. You have three people standing there waiting and watching customers struggle through the app. What happened to customer service? I don't work there! Why am I keystroking for 15 minutes? Taking digital pictures of my license, both sides even. It goes on and on. Stay away unless you want to turn a short term rental into a career
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September 2022 by Steve R.
All I can say is corporate lies to the stores, and the employees lie to the customers. F'ing S#%T Show!!
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April 2022 by Tanai K.
Needed one way trailer. Was very helpful and friendly. Parking was limited so park at KFC and walk around.
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March 2022 by Daniel S.
The attitude on the couple people I spoke with was amazingly horrible. We rent trucks for the company from time to time and sometimes we have to get a uhaul if our normal place is out. I was just there to pay for the truck so one of our employees could drive it and do some work for us. No big deal, should be quick, right? I paid for the truck and they ask for my license, even though the reservation isn't in my name. Sure, here's my license but make sure since he's driving and the reservation is in this persons name that they're liable. I'll pay for the extra extra insurance. NOPE. I'm liable 'because I'm the one that's paying' and that's pretty much it according to them. Take it or leave it. Crap attitudes all around. After speaking with uHaul's customer service, there is a way to add an additional driver so that is clearly not the case so we will do that going forward but probably not at this location. LAZINESS mixed with bad attitudes. It's all for a paycheck right fellas? This entire crew should be fired.
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December 2021 by David C.
Avoid this place like the plague. The people working there are as unhelpful as possible. The worst part though was the blatant lies. Originally I reserved a moving truck to be picked up here and dropped off at a different location. UHaul in Simi contacted me saying it would end up being cheaper if I returned it back to them as the mileage charge would be $0.89/mile. After they told me this and that it would end up being cheaper, I agreed to change my reservation. I did my thing and was told a receipt would be emailed. When I checked the receipt it shows I was charged $1.39/mile so it ended up costing me even more than my original reservation. Total scam operation.
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May 2021 by Vera D.
Great price for propaneService was a little slow since there was only one person working.
