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February 2024 by Mrs. Horan
The female employee didn't communicate effectively from the beginning (she didn't have a nametag, otherwise I'd tell you who to avoid). She didn't tell me what she was doing and somehow messed up a SIM card install. The manager stepped in and stuck with it until it was fixed. I am glad he was able to intervene, however, he might want to train his employee on greeting customers and speaking to them without an attitude.
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February 2024 by Sweat J.
I'm not sure about these reviews. I think people shouldn't base their complete thoughts about a store based on just on reviews they read. I think they should base it on their own experience. My friends and family highly recommended Verizon Wireless to me. I was with Tmobile for years. Never did me wrong. My account was always in good standing. Service was just ok. Until the day I made the switch, Tmobile, locked both my phones, held my numbers so Verizon couldn't port it. It was a total nightmare to get Tmobile to release my numbers. They were acting like complete assholes (excuse my language). It felt like a bunch of kids bullying a kid. Going back and forth with them. It really sucked. P.I.M.A Until I walked into this Verizon Wireless store, right after work, one hour before they closed. It was the best night of my life. They took multiple steps to get my numbers ported. (I ended up purchasing 2 S24 Ultras) . They got those 2 phones activated and ready to go. The level of customer service that I received that night was above and beyond. I went in their upset and irritated. I came out a completely different person. They really made my night. I will never go back to Tmobile. Their customer service sucks. The way they treat people is fake because at the end of the day. They will end up screwing you over. As I said before, it's ok to read reviews, but experience things for yourself. Thank you Verizon Wireless of Simi Valley. Much appreciated! You guys Rock!
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January 2024 by Louis Smith
Very poor customer service, I was ready to buy a phone and apparently my money wasn't good enough because I needed an appointment. But the store was empty ?♂️
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January 2024 by Parker Bell
Brought in a Verizon hotspot I bought from a third party retailer and was having a hard time setting it up. Edgar did an awesome job in helping me get it up and running!! I really appreciate the courteous and prompt service here
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January 2024 by Anthony R.
Robbie helped and made my experience so easy and help fixed stuff on my bill too was very nice and friendly to work with!!!
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December 2023 by Mira F.
The manager patty was so rude. Not willing to help me , she even told me that she have 2 min and will leave me. And then left me unattended. I called customer service over the phone and they helped with everything. Don't go there patty is so rude she even gave me a face and didn't reply to me when I told her thank you.
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December 2023 by Sami Marenyi
Tarik was incredibly unhelpful, short, and condescending. He wouldn’t listen and was unable to explain how to take care of my issue with any amount of care or knowledge. He had me near tears with the amount of times he cut me off, but no one was particularly helpful as they all sat ignoring me while I struggled to get an answer.
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December 2023 by Greg U.
Verizon service is awful. Takes 20minutes to connect on the phone, I had to call their business for work and they didn't follow up with me after their initial troubleshooting of turning the phone off and back on didn't work. I'll be switching back to T-Mobile. Ridiculous how bad personal and business support is.
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November 2023 by Los Angeles Commissioner
Do Not Buy Accessories at this or ANY Verizon Wireless locations!I recently visited this store and felt compelled to share my experience as feedback. Initially, I was quite pleased with the quick and courteous service provided by the representative. However, my enthusiasm quickly waned when it came to exploring accessory options and redeeming a 25% discount coupon obtained for adding a line online.My disappointment stemmed from the deliberate lack of transparent pricing for accessories in-store. For instance, when seeking a screen protector for my iPhone 14 Pro Max, the sole option available was a blue screen protector priced at an exorbitant $60.00 plus tax. Similarly, the iPad accessories, including screen protectors and cases, were all pegged at a minimum price of $60.00 each. This limited selection not only constrained my choices but also contradicted the essence of offering a discount coupon, leaving me feeling cornered into expensive purchases.The troubling part of the situation was that only the representative had control over which accessories were shown, seemingly dictating what they deemed suitable based on price. There were no alternatives presented at lower price points, and it was evident that the floor display lacked a variety of accessories intentionally. The explanation given, citing space constraints for the limited display, seemed inaccurate and did not align with the deliberate choice to restrict what customers could see.This deliberate absence of affordable alternatives leaves a sour taste in the customer's mouth and gives off a distinct bait-and-switch vibe. It's a frustrating experience, especially when expecting a discount coupon to make a meaningful difference in purchase options.Considering this, I strongly advise a revamp in your store's accessory selection approach. Including a broader array of options, particularly more budget-friendly choices, would significantly improve the customer experience. Transparency in pricing is crucial for a fair and satisfactory shopping experience, especially when customers are expecting discounts. Customers are compelled to pay a "loyalty fee" when upgrading or adding a line, which, in theory, should grant access to occasional discounts on accessories at lower prices. However, these discounts on more reasonably priced accessories are intentionally withheld, contrary to the expectations associated with this loyalty fee.Regrettably, based on this experience, I would not recommend purchasing accessories from Verizon stores, particularly when accompanied by discount coupons. The lack of choice and the apparent strategy to push only premium accessories are disappointing and not in line with fostering a positive customer relationship.
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November 2023 by Saurabh Jain
The employees lie to customer at this location. Edgar at this location told me I have hold on my account for fraud protection in order to upgrade device and the department at Verizon that handles this is closed on weekends. I went to another location and they were able to call fraud protection and release the device.
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November 2023 by Korey Marshall
I had a SIM card issue today and a fellow I think named Esteban helped me out very quickly. It was clear he knew what he was doing. Many thanks.
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November 2023 by Brittany Lampson
Peter and Izzy provided me with great customer service despite the fact that I didn’t like her Internet, but I highly recommend going to Verizon. They are really great.
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November 2023 by 90210 ..
Edgar provided satisfactory assistance, but he mostly pushed expensive accessories only, limiting our choices. We wanted three things but bought only one because we found better prices elsewhere, including online. Additionally, another customer's had ID challenges while getting a new line made things chaotic, making us wait for our turn in the middle of our transaction while two employees had to help one other customer in this endeavor. Adding or upgrading a line is time consuming every time you walk into a brick and mortar Verizon store. So, we put off adding a new line for now. Bottom-line: What I have noticed in these last few years is that Verizon feels more like a used car dealership, always charging fees for everything, even for upgrading--a bit unfair, right? It's like they don't care about our loyalty. If we don't want to spend big on expensive accessories, why not offer lower budgeted accessories that do the same thing? Should it not be our choice? Well, its NOT!! We felt like walking wallets to them, and that's not cool. No more of that!
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November 2023 by Lilyana S.
Purchased two new IPhones. One for me one for my dad. I specifically asked if my dad could go back the next day to get with activation, and they said yes. My dad showed up straight from work. He waited 3 HOURS, only to be told they don't help with activation. He then said he wanted to purchase an otter box and they refused to sell it to him. ???
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October 2023 by Jaiden
Normally great, but today was just abysmal. We had a dude named Conrad who would refuse to listen to us, consistently ignore what we said we needed, etc. He asked us about one package three times after we told him 100% no. When we told him we needed to get the item in store he ignored it and tried to ship it four times before one "Magically" appeared in the back for him to give us. He was slow, he didn't listen, took ages to do even minor things. He would ask us what we wanted, walk away, be gone for 5 minutes and come back with the wrong product. He was selling us three things for a deal, after we picked them he told us that one didn't qualify for the deal, but the other two did. We asked what deal the other two qualified for and he said the "two item deal" and when we asked what the two item deal was, he responded there isn't one. We went in knowing exactly what we wanted and it took him an hour and a half to get through it. I am NOT one to leave bad reviews but this was just absurd. IF I had to pick between working with Conrad again and driving to the next town to go to their store, I would get in my car and drive.