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February 2024 by J Kenn
Locked front door at 0930. Large woman in black,no hint of smile. Odd vibe. Long time no visit,this is who.
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July 2023 by Brad B.
Boy have I been loyal to BofA and I still will be, but sometimes it's the simplest of things that can drive you absolutely nuts with places, ya know what I mean? So what is it in this case? Good question. I was working with a friend on a real estate transaction and I simply needed a copy of a check with my name and address on it. Easy enough, except I was away from home and away from my check books that have been collecting dust for ages. Who uses checks anymore?! Mute point, I still needed to provide what was needed. The solution was to go into a branch and grab a counter check. I think you know where this is going by now, right? Welp, asking for a counter check was a request that had me questioning if I had three heads by the way the teller looked at me. After consulting someone else it was determined that either they didn't have the ability to provide me one or didn't want to. I'm sure it was the first of the two. So what do you do in a situation like this? You go next door to Chase where you have additional accounts and they provide them in 5 min or less. Thanks Chase!
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January 2023 by Roshan Rajopadhyaya
Christmas time.
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December 2022 by Handy Solutions
This bank and the manager are the worst! If you bank here! Please close your account’s and go bank somewhere else!! I promise you’ll thank me later!
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October 2022 by Jim Bennett
I normally deposit my checks from my rental properties on my iPhone. But this time I stopped by w Napa st. Branch. I'm really fed up with the attitude I receive from the Teller.I know she didn't care.It's time to close my BofA account and focus on my Redwood Credit Union account for my Properties.
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October 2022 by No se nada pari Xxx
Very bad service, I went to see if I could open an account with them and they denied it. I don't recommend them.
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September 2022 by T S.
Their loan representatives are very junior in the profession, and I have a hard time communicating what my business needs with the staff. Often do not have best rates available. Typically when I call, no one is available to answer the calls, their voicemail says to use the online banking to schedule an appointment!
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March 2022 by Chase Goldade
This bank and the manager are the worst! If you bank here! Please close your account’s and go bank somewhere else!! I promise you’ll thank me later!
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March 2022 by no se nada pariente González
(Translated by Google) Very bad service I went to see if I could open an account with them and they denied it I do not recommend them(Original)Muy mal servicio fui a ver si podía abrir una cuenta con ellos y me la negaron no se los recomiendo
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January 2022 by mary k.
No people to help you out so I am going to a bank that has folks working there . Sometimes you need a real person and not on hold on the phone for an hour .
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July 2021 by M F
New manager is rude and condescending. Worst experience I have ever had in a bank. Sad, because this used to be such a welcoming, friendly branch.
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November 2020 by Ryan A.
Obviously most have a terrible experience here, but for me it's really been okay to be honest. The tellers range from wonderful to downright terrible, so it's really a luck of the draw. Not to say their attitude was bad, just really did not care about their job and makes the interaction awkward. Their relations department is wonderful to work with though, many follow ups after several visits to make sure everything was adequate. Lines during peak hours can be horrendous, so I'd suggest making sure you visit during off hours as this is the only BOFA location in Sonoma and nearby. Outside of that, it's a regular BOFA bank, so nothing too special. To be fair, hard to really put anything on the level of many non large conglomerate banks.
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September 2020 by Russ Guillory
CONGRADULATIONS FOR RECEIVING THE 2O2OGUILORY FIDUCIARY DO UNTO OTHERS AWARD TEN STAR RATING AS COMPARED TO WELLS FARGO 0 STAR FIDUCIARY DO UNTO OTHERS CONGRATULATIONS TO GUILORY FOR BEING AWARED CUSTODIANS OF THE B OF AMESSIAH JOSIAH Cfit TRUST
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February 2020 by Tenjen Sherpa
Good service my favorite Bank
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February 2020 by Tara L.
Customer Relations Manager Jaime is wonderful! She is detailed, patient, professional, and friendly.
