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November 2023 by Sharyn S
The staff is friendly & very helpful - they really go out of their way to accommodate you, excellent customer service. The location is easy to get to on Arnold Dr. The facility is clean & well kept. I shopped around, they were the best price in Sonoma for an inside unit.
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May 2023 by Rosa Lopez
Jessica is super amicable, knowledgeable, and was very efficient.
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May 2023 by Asucena cruz
Very nice and helpfule
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December 2022 by M. G.
Great location near the race track with good pricing. Friendly manager and fair pricing. Long time happy customer. I would rent here again.
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May 2022 by Deirdre E.
I just moved to Sonoma. I needed storage, so I went online and searched "storage near me". I called two storage places and never heard back. I emailed one and never heard back. Only a handful listed had websites where I could check rates and only one had the ability to reserve a space online (Carneros). So, I reserved a spot and within an hour, they emailed to let me know they had received my request and would be open until 6 if I wanted to begin immediately. Great service all round. I would highly recommend them.
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February 2022 by JANICE KING
great customer service
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December 2021 by Michael Wyld
Clean place no lighting in the storage locker but light in hallway
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November 2021 by Chris R.
They were fine for almost 20 years and they must be under new management because no one answers the phones, you can leave a voicemail and NO ONE will return your call! NO ONE! We have been double billed for 8 months, one on the unit we have there and apparently another unit that is empty because we don't even know the unit number or have a lock for that unit. I call and get a "service center". They REFUSE to tell me the manager or district manager's names. They won't tell me the parent company so I can contact them! This place has gone down the tubes. They jacked up the monthly rates and the service fell through the cracks after it was sold. BEWARE!! Don't say I didn't warn you!
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May 2021 by J M.
This place is way to expensive. The new lady that took over for Sherry is rude and completely out of line. I'm evicted from my unit and instead of telling me to my face she waited until I was gone and put a notice on my unit. I did not go to my unit for a couple days so was unaware of this eviction. Now I have lost 3 out of the 7 days and I work full time so it is impossible to get my stuff out. In addition, I have been locked out of my unit even though I am paid up to date and now have to be escorted by her to my unit as I empty my unit. She won't give me the lock and keys that I just bought and is refusing to give me her bosses phone number. I haven't been able to get into my storage for days now. i do not understand how this is legal in anyway. She should be fired! DO NOT RECOMMEND!!!
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November 2020 by Martin H
This place is great! Conveniently located on Arnold Drive in Sonoma, drive up access to all units, automated security system, easy billing and payment system and, to top it all off, Sherry and her team are very friendly and helpful!
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September 2020 by Dana Gillespie
Best place and service ever!!! I can not recommend this place enough. The units are all drive up, the customer service goes above and beyond!!! The views are stunning of the surrounding area. The rates are super reasonable. Highly recommend this business!!!
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August 2020 by J M
Great place and Sherry is amazing!
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May 2020 by Lois L.
I would highly recommend this storage facility. It is a very safe, secure and clean place. The onsite manager, Sherry, is so nice to work with. She is very pleasant and a good listener, and is always ready to answer any questions you may have. I live in Sonoma, and find the convenience of its location very important to me. Highly recommended!
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March 2020 by manie tek
Very clean place and great administration.
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January 2020 by David Z.
This place sucks. Did not honor the 1 dollar move in special, nor the 1/2 off first months rent. Lady said because it was the "last" unit, they could not honor anything. Then 20 min later offers me another unit........ last one huh? The units arnt even the right measurements. So your paying for less space then they clam.
