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November 2023 by Dave L.
They don't care about your health, oddly enough. I found myself in Sonoma for Thanksgiving weekend with my insulin but not the supplies I needed to take it. I only needed 2 or 3 but would have bought the whole box if needed. They refused me. They said I needed a prescription. These are NOT prescription only items. You can buy them on any number of US based diabetic supply stores online with no prescription. I pointed that out and they said "it's also the pharmacist's discretion". So the pharmacist actively made the decision to let me possibly have a health crisis rather than help me. They were the only pharmacy open on Thanksgiving Day so i had no other options.You would really think people would be in this line of work to help people be healthy. Not this crew.UPDATE: after missing a day of insulin because of this CVS, I went to another pharmacy the next day when everyone was open again. His only question was "how many do you need?" Then he apologized for having to charge me $3 for the 4. I was more than happy to pay it.
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September 2023 by Travis T.
I asked a worker if they carried saline solution (Sodium Chloride) for inhalation via nebulizer, they told me to ask the pharmacist. I went and asked the pharmacist, they told me to go ask a worker. All I could find on my own were saline solutions for nasal rinses, not what I needed.I left and tried Rite Aid; same exact level of customer support. Nobody had a clue. Thank the Nerd Gods for the Internet.
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September 2023 by Linda T.
The pharmacist denied me my paxlovid after my doctor sent a prescription. She decided that since the prescription was from Kaiser they would not honor it. Rite Aide, fortunately, honored and filled the prescription. I am an elderly woman and it was critical that I get the medication as soon as possible. It was cruel of CVS to deny me my medicine. I would have paid whatever they asked. I was desperate.
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August 2023 by bree c.
Unprofessional to say the least. Very unfriendly. They cancel prescriptions without informing the customer.
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August 2023 by Cristin M.
This one is a long time coming. I don't like giving bad reviews because, well, sometimes s*** happens. People are human.We started coming here out of need and proximity when out other pharmacy closed. I was never aware that a drug store could be so dysfunctional. It seems like a basic need. Here, when the rx is filled, they will text you to alert you that it's ready. However, when you arrive at the store, you will wait in line 2x, once to ask if it's ready (spoiler alert: it is NEVER ready), and a second time to pick up and pay for the meds. Their line is usually a 5-6 person long line. In between lines, you wait (sometime 15, sometimes 20, I have even waited 30 minutes), until they call your name.So, poor process. Boo hoo, Annoying. The reason I am posting this review is due to a medication error. The last prescription that they filled was for my daughter, and it was the wrong dosage by a long shot. I noticed when I got home and thank goodness we caught it. When I asked CVS about it they blamed it on my Dr, but their explanation did not make sense to me. I asked my Dr about this and was able to see the prescription she sent in. I was encouraged to file a complaint but I took it back to them and they still played a smoke and mirrors game, rejecting any responsibility and telling me that I needed to pay better attention to the proscriptions I pick up to make sure they are the correct dosage.Please take care if you have elderly parents who go here. Their system is not working the way it should. Admitting there is a problem is the first step to fixing the problem. They are not willing to do this.
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June 2023 by Jana Y.
The pharmacist was so very kind tonight. She just got my prescription that was called in and when I called to see if it was ready she said they were closing in 5 mins. But she would send it over to rite aid because they were open late. I did not get her name but it was 655 on wed june 7. Thank you so much
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May 2023 by LeeAnn L.
If you have a RX for OPIOIDS for PAIN managment make sure you dont RUN out b4 you put a new RX in at this Pharmacy... It seems like these gals wanna be your DOCTOR they ARE NOT.. twice now they have put Me off cause they "dont have them" till tomorrow ...I dont need this..just fill my RX so I can have MY LIFE. I honestly HOPE they get the Pain that I LIVE With and see how it feels...Must add the GentlemanPharmacist was Lovely when I explained my issues .. Gals get a grip
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January 2023 by Mariana M.
I was at CVS with my friend, and the cashier lady was super friendly and helpful. We needed to enlarge a picture, and she had to call a gentleman to put the picture in a panel. I did not appreciate his attitude, and I don't appreciate it when employees are asked to do something they do it in a bad mood. My three start are for the lady.
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December 2022 by Phil D.
I was at CVS today and found the pharmacy staff so incredibly helpful. Thank you again for all of your help, greatly appreciated!
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December 2021 by Mannal K.
Probably the worst customer service I have ever experienced. Called 2 hours in advance to verify when prescription would be ready and was told "couple hours". After arriving 2 and half hours later, was told prescription would not be ready for ANOTHER 2 hours. Cashier was absolute nightmare. Take prescriptions elsewhere!
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December 2021 by Susan M.
Reading most of these negative reviews of the pharmacy staff solidly confirms my own experiences. I cannot over-emphasize just how rude the front end staff is. At first I thought, well, everyone has a bad day occasionally. I'll give them a pass. But no. They are truly awful. Please I implore anyone who needs a pharmacy to go ANYWHERE BUT CVS in Sonoma on Napa.
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October 2021 by Lorraine K.
PHARMACY ONLY.....Went here today to get my flu shot. One person in line to pick up their meds only. Was told to schedule it online. I get my phone to schedule and the CVS site won't let me schedule, says not available in this zip code. Go back to the counter and ask for them to schedule for me. They can't supposedly. I ask how do Seniors with no phones or internet schedule their shots? Was told "they have to have someone help them". WTF? Another person behind the counter hears what I'm asking and says "We're fully booked for today." No they weren't, they was ZERO people getting flu shots. Needless to say, I wouldn't let them give me a shot if they wanted to. I'll drive 20 miles out of my way to Kaiser for my shot. Crummy staff and not helpful. I feel sorry for seriously ill people that have to deal with them.
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September 2021 by Marianne W.
Kylie the Pharmacist is amazing! She goes the extra mile to help patients get their medications. Highly recommend her
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November 2020 by Jonathan F.
I go into this CVS almost weekly and every time the service is always outstanding! The clerks and managers work very hard to ensure everything is clean, in its place and that customers can find what they need. CVS has great bargains on staples like coffee, tea, snacks and dozens of sundries and household goods. Since COVID-19 the store in Sonoma has installed a couple of self-checkout machines. On my visit this past week, customers still prefer to go to a checkout clerk rather than a machine. Yes! Waiting in line can take time but I think it's the interaction that people appreciate most. Especially, when staff and management are exceptional at what they do, providing excellent customer service. If you don't see it on the shelf, just ask! A staff/clerk or even one of the managers will go to the stock room in back and get it. Now, there are times when things are not perfect and that's usually when it gets very busy. I've noticed that customers can be very impatient and unreasonable. Usually it has to do with being in a rush. All I can say is why rush? Come back later. It's not fair to put staff and managers under such pressure when they are doing a very good job at meeting needs. A few years ago, this CVS was remodeled and since then it has been even easier to find things and get what's needed. I saw in the news the other day, an article about CVS using too much roll paper in the receipt. Perhaps. But those coupons on the receipt are $ savers. If you use your CVS Extra Care card and the coupons you save all the time on something. The CVS in the town of Somoma is among the best. Stop in. Check it out!
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June 2020 by Jo T.
I was very surprised to see the pharmacist filling prescriptions WITHOUT a mask when I went to pick up my medication. I very much appreciate the circumstances that the staff has to work under, but this is not acceptable and not safe.
