-
February 2024 by Sandy Morgantini
Everything was great got what I needed and checked out!
-
November 2023 by Dave L.
They don't care about your health, oddly enough. I found myself in Sonoma for Thanksgiving weekend with my insulin but not the supplies I needed to take it. I only needed 2 or 3 but would have bought the whole box if needed. They refused me. They said I needed a prescription. These are NOT prescription only items. You can buy them on any number of US based diabetic supply stores online with no prescription. I pointed that out and they said "it's also the pharmacist's discretion". So the pharmacist actively made the decision to let me possibly have a health crisis rather than help me. They were the only pharmacy open on Thanksgiving Day so i had no other options. You would really think people would be in this line of work to help people be healthy. Not this crew. UPDATE: after missing a day of insulin because of this CVS, I went to another pharmacy the next day when everyone was open again. His only question was "how many do you need?" Then he apologized for having to charge me $3 for the 4. I was more than happy to pay it.
-
September 2023 by Travis T.
I asked a worker if they carried saline solution (Sodium Chloride) for inhalation via nebulizer, they told me to ask the pharmacist. I went and asked the pharmacist, they told me to go ask a worker. All I could find on my own were saline solutions for nasal rinses, not what I needed. I left and tried Rite Aid; same exact level of customer support. Nobody had a clue. Thank the Nerd Gods for the Internet.
-
September 2023 by Linda T.
The pharmacist denied me my paxlovid after my doctor sent a prescription. She decided that since the prescription was from Kaiser they would not honor it. Rite Aide, fortunately, honored and filled the prescription. I am an elderly woman and it was critical that I get the medication as soon as possible. It was cruel of CVS to deny me my medicine. I would have paid whatever they asked. I was desperate.
-
August 2023 by bree c.
Unprofessional to say the least. Very unfriendly. They cancel prescriptions without informing the customer.
-
August 2023 by Cristin M.
This one is a long time coming. I don't like giving bad reviews because, well, sometimes s*** happens. People are human. We started coming here out of need and proximity when out other pharmacy closed. I was never aware that a drug store could be so dysfunctional. It seems like a basic need. Here, when the rx is filled, they will text you to alert you that it's ready. However, when you arrive at the store, you will wait in line 2x, once to ask if it's ready (spoiler alert: it is NEVER ready), and a second time to pick up and pay for the meds. Their line is usually a 5-6 person long line. In between lines, you wait (sometime 15, sometimes 20, I have even waited 30 minutes), until they call your name. So, poor process. Boo hoo, Annoying. The reason I am posting this review is due to a medication error. The last prescription that they filled was for my daughter, and it was the wrong dosage by a long shot. I noticed when I got home and thank goodness we caught it. When I asked CVS about it they blamed it on my Dr, but their explanation did not make sense to me. I asked my Dr about this and was able to see the prescription she sent in. I was encouraged to file a complaint but I took it back to them and they still played a smoke and mirrors game, rejecting any responsibility and telling me that I needed to pay better attention to the proscriptions I pick up to make sure they are the correct dosage. Please take care if you have elderly parents who go here. Their system is not working the way it should. Admitting there is a problem is the first step to fixing the problem. They are not willing to do this.
-
June 2023 by Jana Y.
The pharmacist was so very kind tonight. She just got my prescription that was called in and when I called to see if it was ready she said they were closing in 5 mins. But she would send it over to rite aid because they were open late. I did not get her name but it was 655 on wed june 7. Thank you so much
-
May 2023 by LeeAnn L.
If you have a RX for OPIOIDS for PAIN managment make sure you dont RUN out b4 you put a new RX in at this Pharmacy... It seems like these gals wanna be your DOCTOR they ARE NOT.. twice now they have put Me off cause they "dont have them" till tomorrow ...I dont need this..just fill my RX so I can have MY LIFE. I honestly HOPE they get the Pain that I LIVE With and see how it feels...Must add the GentlemanPharmacist was Lovely when I explained my issues .. Gals get a grip
-
March 2023 by Kim Parra
I just visited this location at 2pm today on March 2, 2023 and experienced the worst customer service I have ever come across. I'd specifically like to point out the employee working at register #2 today at this location at 2pm. I do not have the employees name due to them not wearing a name tag. This employee seemed to be drunk firstly. They were engaged in a conversation with a customer for an unacceptable length of time while she had a growing line at the register and seemed completely under the influence. The customer in-front of me was trying to purchase cold medication that can not be rung out at the self checkout. I had alcohol that also cannot be checked out through the self checkout line. When the customer in front of me politely asked the employee at the register to kindly acknowledge the line and end her lengthy conversation she was yelled at by this employee to go to self checkout....she can't and neither could I. I then heard this employee speaking badly about that same CUSTOMER to another customer. This is so unacceptable and I will never visit this location due to this employee. I bet I am not the only person who feels this way.
-
January 2023 by Mariana M.
I was at CVS with my friend, and the cashier lady was super friendly and helpful. We needed to enlarge a picture, and she had to call a gentleman to put the picture in a panel. I did not appreciate his attitude, and I don't appreciate it when employees are asked to do something they do it in a bad mood. My three start are for the lady.
-
December 2022 by Phil D.
I was at CVS today and found the pharmacy staff so incredibly helpful. Thank you again for all of your help, greatly appreciated!
-
December 2022 by Able Degagne
I am so sick of this place, employees put things an the wrong spots with the incorrect price tags and my bill is way higher than expected. I will not be coming back to buy anything in this store in the future.also when you call the corporate number it just says to call back and hangs up on you!
-
May 2022 by Robette D.
The customer service at the pharmacy is awful, they do not know the over-the-counter inventory nor it's location. After waiting in line for 15 minutes to ask where the infant fever reducing meds are, was told to stand at the consultation window. After waiting there for several more minutes (5-10), was told it was in the infant aisle. Nope, wasn't there, no shelf tag for it even. Back to the pharmacy, wait some more. Am redirected to a staff member who works in the front of the store who is knowledgeable and helpful. Yay. Now to the checkout, another long line to wait in. I'm super anxious because baby is home with a high fever. Line is moving slow, I ask people in front of me if they are waiting for self checkout. No one is. I go to kiosk. Baby thermometer won't scan. In spite of repeated messages from machine that someone will come to help me, no one does. I wait. I wait. I wait some more. Finally someone comes to help people standing in line, in desperation I say, "can you help me?" I am clearly agitated, standing there in my N95 with a pile of stuff that is obviously for a sick baby. "Customer service" person is rude, without empathy and gave me a nice little lecture about how inappropriate I was behaving. It took over an hour to complete what should have been a 10 minute transaction. I will drive to Napa and go to Target before stepping foot in this store again. Not only will it be faster, it will be far less aggravating.
-
May 2022 by Able Low
I am so sick of this place, employees put things an the wrong spots with the incorrect price tags and my bill is way higher than expected. I will not be coming back to buy anything in this store in the future.also when you call the corporate number it just says to call back and hangs up on you!
-
March 2022 by Suzie M.
I just want to give Trish, a pharmacy tech, at CVS Sonoma, a virtual hug/shout out/great customer service review. She is always very helpful and knows her job. She is quick to reach out to customers like me with a nice smile and cheerful greeting. She actually tries to be sure you have what you need and I believe she cares. This kind of support and service is what is exactly what I need. I feel cared for and like smiling when I feel like crying.