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January 2024 by Mary D.
Marisela AlCala was the best! She was helpful, friendly and knowledgeable. Thank you so much!
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November 2023 by Michael S.
Today I upgraded my iphone on my Verizon business plan. This is my third visit to this particular store and I've always found the staff very helpful even when dealing with some very challenging user issues. Our phones are very personal and probably nothing in my life do I rely on so consistently minute to minute every day. Being self-employed it is even more critical. Marisela was there to help me out today, and she is fantastic. She gets to the point and is very upfront about options, costs, and preferences that would be useful to me. This small location can get very busy on my previous visits. So I went early in the am (and well before the weeks around the holidays!) and got my new phone upgraded quickly and was back in business within about an hour after the data was all transferred over. If you want to get quick results and don't need to go to a Verizon-owned store in Napa or Petaluma, I would highly recommend this place for busy people in Sonoma.
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September 2023 by Kris L.
Let's just say Marisela is awesome at customer service! I switched from a Samsung to an iPhone which in my old brain was causing so much frustration..,but she made it happen with care and patience! Day 1 we had a download hiccup so had to return for Day 2 trials and tribulations. Having an unbearable time with Comcast email, she kept moving forward with finding help until they finally came up with a resolution. I didn't get his name but he showed up and figured out a shortcut to solve the day long problem. While there on my many visits I watched Marisela dealing w different customers, she's thorough, multi tasks very well, and always stayed patient even with their impatient customers. She really took her time w me, showed me how to use the phone and text me to check in. I'm part of the dinosaur tech world so her guidance was much appreciated. Thank you Marisela for making this old mule feel comfortable with an uncomfortable transition.
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September 2023 by Miguel F.
The reviews on here are not true or are too old. The people here are amazing. Ramses and Marisela go above and beyond to help. THEY TAKE THERE TIME TO HELP super sweet
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May 2023 by Cindy O.
Marisela was lovely, she offered extremely pleasant and quick service; I was in and out the door in under three minutes with my SIM card changed and no charge!
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October 2022 by Ben R.
I showed up for a scheduled appointment and the store only had one worker. Ok, Covid, I get it - but he did not greet or acknowledge me. Once I was finally "served", he seemed fairly uninformed, wasn't particularly helpful and the entire experience was poor. I've decided not to switch to Verizon based on this visit. If you simply must use that carrier (which is not great in Sonoma), I suggest you go to a true Verizon store.
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October 2022 by Kara A.
So ... we all know how painful it is to get a new phone, but not today. I walked into the Sonoma Verizon store on West Napa Street and not only did I not have to wait, Ramses was quick to help solve all my issues. He went out of his way to explain my options, find a phone in stock so I wouldn't have to return and set about charging and transferring my data in a courteous, respectful and kind manner. Gave it and me his complete attention and his sidekick Marisela not only helped explain but was super friendly and fun. Fun at the Verizon store ... seriously? Yep. Whoever hired them knew what they were doing. They certainly do!
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April 2022 by jenny a.
I went in with my new phone to get it activated. I was greeted nicely and asked where I got my phone and how much did I spend on it. Not sure why that matters. I was told I have a 700 credit to use.ummmm I already have a new phone purchased from Samsung directly. This was repeated to me several times as he started to activate my phone. He stopped and asked me if I purchased my phone in the U.S.! I tell him, Yes, I bought it from Samsung why.... He tells me, well this phone is no good and can not be activated. I explained that I called Verizon and they said I just need to put a SIM card in it. He said I can sell you one but it won't do you any good since your phone is not compatible with any good carriers. I left upset and confused... I drove to the Verizon store in Petaluma and my phone was activated in less than 5 minutes and they had plenty of accessories to choose from. What the heck is up with that horrible Verizon store? Horrible service... I like to support local stores but this one needs to go!
