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February 2024 by Drew Smith
Not sure what to say here…..
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December 2023 by am rm
Horrible customer service. Have been shopping here for 15-20 years now, and while it's not the greatest grocery store, I've never had any real problems until today.I was checking out with probably a month worth of groceries (a lot), and they didn't notify me until after everything was scanned and paid for that they were out of bags and couldn't pack up my food. I asked if they had any produce trays or bins they could put my groceries in instead like they do at Costco. The checker lady then met me with an extremely aggressive tone saying "Well we aren't Costco, what do you want us to do about that," while her coworker, an older gentleman, replied "Yeah, we've been dealing with it all day, what do you want us to do about it?" The only other option was to spend $5 a bag for their reusable bags which I would've needed probably 6 of.Eventually the lady went into the back and got a cardboard produce tray I could use, and when she brought it back, she slammed it on the counter then stormed off leaving me to pack up everything by myself.Will shop at Safeway from here on out. Don't go here if you're elderly or need any help with your shopping.
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October 2023 by Nitzy Black
What makes shopping at lucky so comfortable is the familiarity, kindness and helpfulness of the staff.
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October 2023 by Mike Chod
I shopped here on the weekend and the meat and seafood case looked phenomenal,everything looked nice,full,and fresh,and they actually had quite a selection to choose from,great job ,the deli department looked pretty good and produce was nice ,I hope they keep up the good work
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August 2023 by Jessica Barss'e
Hello All!...For Your Information, I had the displeasure of dealing with Checker DOLORES last night 07/29/23. I was grabbing some of the change that was leftover in the automatic change dispensing tray when she swiped my hand away and said that's not your money! I was shocked at that! I said o I'm sorry so whose money is it? She just got louder and more rude saying the same thing. She finally said this money belongs to the company! I was shocked with her response as it clearly did not. She then started yelling at me and berating me in front of my daughter! I asked her for her name and at first it sounded like something else, hard to pronounce and then she said, "why you want my name" I said I'd like to know who I'm doing business with. Then berating and belittling continued as she spelled out the name DOLORES in a very demeaning way, talking to me as if I was a child! I believe that this woman had been rude to us before! So, I guess D-O-L-O-R-E-S STRUCK AGAIN! I really hope that something is done about her SERIOUS attitude problem because yelling at your customers is NEVER the right and appropriate thing to do! It was especially embarrassing because i had my 15 year old daughter with me and you want unfortunate moments like these to be an opportunity to teach your kids how to act and what, if anything, to do but I kinda froze! But we did speak about it afterwards and that is a big reason that I believe I should follow up with corporate just so they are aware as well and just so they have a written complaint on file in case they need it to establish a pattern which I can clearly see. I would appreciate it if the Store Manager would please contact me back as soon as possible.Thank You for your Time!Sincerely,Jessica Barssé
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August 2023 by Terry Allan
Staff Always So Nice Caring Great Deli Section Better Than Safeways
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July 2023 by Jessica B.
I had the displeasure of dealing with Checker DOLORES last night 07/29/23. I was grabbing some of the change that was leftover in the automatic change dispensing tray when she swiped my hand away and said that's not your money! I was shocked at that! I said o I'm sorry so whose money is it? She just got louder and more rude saying the same thing. She finally said this money belongs to the company! I was shocked with her response as it clearly did not. She then started yelling at me and berating me in front of my daughter! I asked her for her name and at first it sounded like something else, hard to pronounce and then she said, "why you want my name" I said I'd like to know who I'm doing business with. Then berating and belittling continued as she spelled out the name DOLORES in a very demeaning way, talking to me as if I was a child! I believe that this woman had been rude to us before! So, I guess D-O-L-O-R-E-S STRUCK AGAIN! I really hope that something is done about her SERIOUS attitude problem because yelling at your customers is NEVER the right and appropriate thing to do! It was especially embarrassing because i had my 15 year old daughter with me and you want unfortunate moments like these to be an opportunity to teach your kids how to act and what, if anything, to do but I kinda froze! But we did speak about it afterwards and that is a big reason that I believe I should follow up with corporate just so they are aware as well and just so they have a written complaint on file in case they need it to establish a pattern which I can clearly see. I would appreciate it if the Store Manager would please contact me back as soon as possible. Thank You!
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June 2023 by Hunter
Blonde grandma gets mad when asked for help at the self check out. Ignored me with attitude making some grunt walking to another computer 10 feet away and then goes into the break room. Another employee came out of the breakroom a while later so I ask them. They didn't make a fuss about it and did their job. Which was to put in a code to remove an item. Back breaking I know.Also followed buy some guy on the heftier side when we made eye contact as I was heading out of an isle. He waits for me and follows me into the next Isle I go in, playing with the merch as if doing something. Mean while giving me glances. I don't like bring race into things but I'm pretty sure It was that or like others have said might have though I was a teenage cause of my backpack. Either way It was uncomfortable and made me feel like a criminal. Won't be returning anytime soon.
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May 2023 by K G.
I had a problem with a product with cracked glass. I brought it back to Lucky's and spoke with the manager, Israel, about it. He was very supportive and made things right. Above and beyond to help make the situation better. Thank you Israel! You are all about customer service! Keeps me coming back....
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May 2023 by Danae Gonzales
They usually have whatever I'm looking for and at fair prices too. From the parking lot to the entrance and aisles to the restrooms they are wheelchair accessible as well as friendly. The service is always attentive and time efficient. Great sales too.
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May 2023 by Zenaida Lopez
Yes the store is good and I’m a regular shopper I have seen this lady that works there and every time I see her is it’s not a good vibe. Her name starts with G that’s all cuz I couldn’t see her name very well but In me personally, i have had a bad service there.
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April 2023 by akunia p
Horrible workers didn't even offer freaking bag to bag my items and need more cashier for their freaking line..
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February 2023 by David Thomas
Most staff is friendly. Great selection. Wish they stayed open later. They shortened hours when the pandemic started. So if it is after 10pm you need to go to Safeway
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February 2023 by Tonny Garcia
very bad service one of the cashiers was very rude throwing my products very hard as if he was upset.
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February 2023 by Zelda Mario
This place is absolute trash. The staff, the service, and the space any of this place occupies would be more valuable as a landfill.
