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September 2023 by Scout Burgess
AWESOME!Stopped in to make an appointment. The guys told me to pull up and they would complete the oil and filter change, add wiper fluid and check tire pressure while I waited in the car. Added new wipers.20 minutes later I was outta there.Services: Transmission
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August 2023 by Raman Goswami
I would really really like to say something nice, but unfortunately, since right before Covid, this place has gone downhill. The old crew earned my trust and respect. From the last 3-4 times I have gone there for oil change, the vibe is different. Every single time they have me sign the work order, it falsely says they have checked air pressure, filled windshield fluid, and cleaned the windshield. I have to ask them and then only they do all three things. They don't even apologize for falsifying information. I have bought the prepaid card for oil change. Otherwise, I would stop going there.I am done feeling disappointed and feeling disrespected like that. When I hear other people having better experience, it makes me think if they pick and choose based on who you are to provide quality care. This place has lost my respect and will soon lose me as a client. Hope they provide quality care to all without discrimination.
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August 2023 by Patrick Myers
Just visited, my tires were low and I needed some help. Got everything checked out on my car and the employee was genuinely a nice guy. Highly recommend!!!
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July 2023 by Bailey D.
We waited quite a while before anyone even came to talk to us at this location. Once they got started it was relatively quick, but the staff all seemed pretty miserable. Maybe the cost of an oil change has skyrocketed everywhere, but even with the Yelp check-in coupon, our bill was over $100 with a replacement air filter. It's obviously convenient, but I might shop around for other options next time.
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July 2023 by Antonio Juan
Excellent service! Paid attention to detail. Good crew that works together well ?.Service: Oil change
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June 2023 by Angelica Townsend
I came to get my oil changed the other day and the two employees were very helpful! They were very efficient, friendly, and they went the whole nine yards. I will definitely be back because of my fantastic experience.Service: Oil change
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April 2023 by Sam Jamison
I’ve been going here for years and they are quick and helpful. While I was there they helped someone in the next lane fix a problem from some other oil changer and didn’t charge for it. Classy! Note that you stay in your car during the process but it’s a super quick process. Highly recommend!
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April 2023 by Joel Chiara
The technicians were quick, efficient, and to the best of my knowledge, knowledgeable of their product.The service seemed appropriately priced and was finished in an expedient manner.Service: Oil change
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March 2023 by Melinda U.
Great place to get your oil changed fast service, great staff. Quality products.If you need it done right this is a dont miss buisness.
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February 2023 by Erick Sanchez Chombo
Great experienceThe team members were all honest and polite and did a great job getting me in quickly at the right price for my two visits.Services: Air & cabin filter replacement
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January 2023 by Fred C.
I am really not one that likes to write negative reviews unless it is egregious. I took my work truck to get an oil change and was met by a lifeless unemotional young man that gave the impression this job was a waste of his time. The quote I overheard for the vehicle next to me was the same male and model and I was quoted $16 more than he was in looking at the bill I was quoted with taxes and fees included. That was my first thought so I didn't say anything at the time. All the same it created a bit of confusion. When coupled with an unwelcoming environment it could ruffle some feathers. At completion I was then asked for my credit card but was not allowed to see the charges and the services performed unless I got out of the truck and looked at a monitor; somewhere in my memory banks I believe I have been given a copy beforehand but I could be wrong. In making that request I overheard two technicians commenting about how all the customers are rude and he should just come to expect it. Now that I'm home and looking at the service receipt; after already having paid for it that is, I see that there are things that state were done but clearly they weren't. I can not take a clear photo of the windshield but I assure you it was not cleaned, my windshield wipers are held together with zip ties I would have likely replaced them if asked and if the staff were a bit friendlier also the washer fluid was not filled as the statement claims. Those three things lead me to believe that none of the other items were completed either. The only reason for the two stars is that the owner is a fellow service veteran otherwise probably.
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January 2023 by Dehmian Usher
Very friendly..fast..and professional...One time I came in..for an oil change..and the man was honest enough to tell me I didn't need one..didn't charge me..You have a loyal customer.... thank you
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January 2023 by Barbara Russack
The manager at the Sonoma Hwy location has been there for several years, always supervising his crew, and they consistently do a great job. If you don’t need a service they recommend, they’re not pushy and intimidating. We bring 3 vehicles to them and they keep ‘em running ??Service: Oil change
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January 2023 by Kim Nicholas
On the good side - no wait and 15 min oil change, friendly service.On the bad side - my oil change warning light remained on after the service. The technician told me “We don’t have the scanner to read those codes, you need to go to Napa Auto Parts to get it turned off.” After some discussion when he insisted he had done his job and he could not help me further, but the guy at Napa would help me for free, I left.For a place in the business of oil change, I find this unacceptable. They should have the tools of the trade needed to do the work promised on hand.It is not fair to expect free labour from another business to complete the promised and paid for service.The guy at Napa Auto Parts was (understandably) not happy with this when I showed up - clearly I was not the first person they’ve sent over. He did not have time to help me as he was alone in the shop.However he advised me to look for YouTube videos for my car model, and I was able to find the procedure to turn off the indicator myself. This should have been Oil Changers first response so I didn’t drive off with the indicator screaming I needed a service I had just completed.After paying $155 for an oil change, I then had to spend another hour of my time driving around and watching videos to try to complete the service myself. :(
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January 2023 by Donita Grace
Spur of the moment stop on my way through town! When i lived not far from here it was very convenient. Still a great service, that hasn’t changed, but living an hour away makes that an even greater treatServices: Air & cabin filter replacement
