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October 2023 by Andy Fuesler
I have owed this business a positive review for a while now! Recently moving to town, I was looking for a reputable shop to replace a clutch in my car. After stopping into a few local shops, Pacific Rim was not only the most friendly, but they were the most fair priced as well. My first stop refused to do the work flat out, and sent me to a location down the street, who quoted was what truly an absurd amount.I had started to lose hope when I stopped by Pacific Rim for a quote. Friendly, courteous, and kind, they listened to my specific requests, and said they would call back with a quote. A few days later, they gave me a buzz, and we scheduled my service.My car was done sooner than expected, and has been running great ever since. Having stopped in for the clutch repair, the technician must have also given the car a once over, as the brakes are also performing better - I think a vacuum hose may have come off at some point.Excellent business, fair prices for honest work, and friendly staff make Pacific Rim an excellent business for you to support!Services: Transmission
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September 2023 by Andy F.
After helping me with my vehicle to a very positive outcome, I have now returned to this business with my family members' cars as well. The parking lot is always full, and that is a true indicator of the love that this community has for the business. The staff are friendly, the technicians are skilled, and the prices are fair. For my money, there is nowhere else in Sonoma to go!
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February 2023 by NoahSherwinMusic
Amazing service! Had a horrible experience at Gabe’s and brought my vehicle here after. They were fairly priced, fast, incredibly communicative and kind, and they did great work! 15/10 recommend. Thanks guys!
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January 2023 by itsme Epps
I went for a diagnostic and paid a little over a hundred dollars. Later on when I went to get something looked at again they told me they would not look at my car and allow me to pay for a diagnostic anymore because I did not pay them to fix the problem and went elsewhere and that is my choice. This company will try to force you to pay them for fixing anything if you go there and will refuse to fix your car or look at it later if you don’t. I thought that was somewhat bullish and rude. I don’t have to pay for other services if I don’t want them. If I only want to pay for a diagnostic I should be able to get only that. Very sneaky. Very expensive. But they do do a good job.
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October 2022 by Starla A.
Pacific Rim is truly fabulous! After recently moving to Sonoma, I brought my car in for regular maintenance. Unbeknownst to everyone, a part they used when fixing an issue had a defect. I brought my car back when it wasn't running properly and they jumped into action, found the issue, fully explained what happened, reported the defect it to the manufacturer. The damage due to the defective part was significant and they covered the full cost of repair from parts to labor for what the manufacturer didn't cover. They kept me informed every step of the way and were incredibly kind and responsive to my inquiries. My friend's son (total car guy) told me that the work they did and how they acted was of the highest quality. I will continue to make them my go to garage in town. I highly recommend.
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August 2022 by Ellie Guillaume
First time using Pacific Rim. Very easy to get my smog check done (made an appointment first), and my car was ready in about 20 minutes. Staff very friendly and well organized. I would highly recommend this place.
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July 2022 by Karen Kay
Very thorough and friendly.
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April 2022 by Douglas M.
Just moved to the area and needed 24K service on my Subaru. Their price was better than the dealer's price and much more convenient that having to drive to Santa Rosa or Napa. Note - for regular maintenance you should schedule several weeks in advance as they are pretty busy. They charge 3% for credit cards - so bring a check or cash.
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February 2022 by Tom S.
We have been coming to Pacific Rim for at least 15 years. They always do a quality job at a fair price. Always. Isn't that what we all want in a mechanic? Excellent workmanship at a fair price. I wouldn't go anywhere else.
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August 2021 by Phil D.
We recently moved to Sonoma and our neighbor recommended them. My Genesis is my baby and I have always taken great pains take care of the car. Pacific Rim provided excellent service, very professional. I will definitely go back for ALL of the maintenance on my car.
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August 2021 by Christina T.
I got a nail in my tire and needed help. I called and Shannon helped make sure I could drive on it before coming in. For what could've been a stressful situation, $20 and 5 min later Jason had it done and I was happy and safe and on my way! Everyone was an expert and friendly and kind. I can definitely recommend this shop!
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August 2021 by Mac Tribolet
Consistently professional work and great staff. Prices always clear before work gets done.
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August 2021 by Allison Hubbs
I can not say enough nice things about Pacific Rim Auto. From the rockstar handling the scheduled repairs to the mechanics taking great care of you car. It’s the small details that will keep you coming back. You can trust they will do their best to get you back out on the road safely.Services: Auto engine diagnostic
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July 2021 by Rachel T.
Couldn't recommend them enough -- great customer service and value for their services. They provided updates and serviced our car way quicker than we originally anticipated, which really helped us out.
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June 2021 by Eddie Robles
Great service and price
