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March 2023 by Cathy Doggrell Johnston
I have received nothing but excellent customer service. RCU continually impresses me, meeting all of my banking needs.
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January 2023 by Karu T.
Unprofessional experience with Dane Miller We scheduled an appointment and no show Called to reschedule no callback
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December 2022 by Mariana M.
We opened an account at RCU not too long, and I enjoy coming to the bank with excellent customer service.
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August 2022 by Colin T.
Went in today to deposit some money and had questions about my account. Jasmine helped me out and was great! Always an easy process at RCU. Do not regret leaving Wells Fargo a few years ago for RCU.
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April 2021 by Carlos Garcia
Excelente asesoramiento su personal trabaja con un buen profesionalismo sobre el tema financiero sobre todo tienen profesionales y expertos sobre la materia the market place.
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August 2020 by Nunya Biznis
They help when they don't have to.
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May 2020 by Kathleen L.
Sheila O'Neill and RCU are a great team! Sheila took great care of my brother and sister-in-law getting them pre-approved for their new home purchase in Solano County. Thank you, Sheila!
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May 2020 by Isaac J
Poor customer service, poor communication standards all around. I have a few accounts with multiple banks and Redwood credit union never communicate changes or relay account information. Also,1) Raised interest rates of credit card with no communication or explanation. Even with payments never late and account in good standing.2)Redwood Credit union will communicate with creditors and ding your credit report with in days if account is overdrawn. While never attempting any communications with customer prior.It is Not acceptable and I would highly recommend not using this credit union.
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May 2020 by Sabrina L. D.
I would like to say that every staff member here is so kind and caring! I want to thank all of you for taking such good care of me while I'm helping out during this power outage I hope you all find this post well and I'm definitely opening an account with RCU I'm very happy that I have the chance to work with you all ??
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October 2019 by Sabrina Deprey
I would like to say that every staff member here is so kind and caring! I want to thank all of you for taking such good care of me while I'm helping out during this power outage I hope you all find this post well and I'm definitely opening an account with RCU I'm very happy that I have the chance to work with you all
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September 2019 by Michael USA
Thank you Jose A. for helping us early Monday morning when we needed to juggle some funds in our accounts to buy a car. You were the first person who greeted us when the doors opened at 9 a.m. in Sonoma. You were courteous, knowledgable, and responsive. It made a big difference in buying our vehicle. Thank you so much for your great customer service!!!
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July 2019 by Bianca G.
I love rcu, every time I go in there, someone greets me by the door. I've been a member since only a couple of months and so far it's been great. This is the best credit union in town!!!!
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March 2019 by Everett V.
I'd been looking to relocate from San Jose to Santa Rosa. My real estate agent pointed me to the Redwood Credit Union for financial options. Enter Sheila O'Neil. Sheila listens to her customer asks questions, then makes recommendations. Result: a financing package including 1st Mortgage on Santa Rosa property and HELOC on existing San Jose property. This very affordable package was put through in less time than it takes to tell about it. Result: we were able to make the seller an offer they could not refuse, and I'll be relocation there next week. When I get there, I'm doing *ALL* my banking through RCU, they are super !!
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March 2019 by Maria Calderon
Great customer service. Staff is very courteous. The times I have gone in, I usually get help right away or wait a few minutes. They always answer the questions I ask.
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February 2019 by William S.
They resolved all my issue because they tracked me down and so that the dealer sent them a lot of wrong information. Lisa tried for days to get in contact with me to resolve this. This is the service I was accustomed to at Redwood CU. Lisa is an asset to Redwood CU businesses need people like her..imagine how just reaching out personally to address my petty issues. My confidence is restored.
