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February 2024 by Eric G
Pumps almost always broken or have some issue that affects their usability. Not very well maintained.
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November 2023 by Robert Taylor
Andy did a fantastic job on my 2013 Subaru. There were multiple things I wanted him to check (and I didn’t want to drive a long way to my dealer). He did a complete diagnostic check, replaced a tire that had a non- repairable puncture, did an oil change and gave me assurances about my brakes and other key parts. I intend to take my 2007 Honda Civic there for a similar checkup. I like that Andy never tried to sell me repairs I didn’t need. I have full confidence in him and his staff
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September 2023 by Mich Swannucci
I went to the Shell on Broadway at 3:00pm to have propane tanks filled. The lady at the counter said the person who could do it wasn't available and to come back in an hour and a half. I went back at 4:30pm and she said the guy left. By this time, other places to get my tanks filled we're closed. Waste of my time and I still need propane. What's worse is this isn't the first time.
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September 2023 by Cricket Swannucci
Terrible propane service. Frequently unavailable. I have been told to return later only to again be told no one was available. I could have gone elsewhere the first time but was told to return after the other locations had closed. I'd rather they closed the service than waste my time. Seems understaffed, employees with poor morale, and under-trained. Do better Shell!
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July 2023 by Lin coln
No Receipts are printed- must go inside
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December 2022 by James K.
The worst gas station in the town of Sonoma. It's filthy with no paper towels anywhere and zero customer service and I mean not even in the convenient store!
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June 2022 by Robert M.
You should know that the mini-mart and the garage are under separate management. I can't comment on the store, but the garage is absolutely first rate. Very helpful, knowledgeable, and reliable. From minor issues to major repairs, I know that I'm in good hands.
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March 2022 by B Mccormick
Called in advance for hours to have my RV propane filled. They had no specific times for dispensing. Heading out on a long trip from Sonoma, I stopped to fill up and girl working said since the sun set she couldn’t fill my tank. It wasn’t dark at all and there’s lights that came on at sunset. It was bullshittish and made for a cold night since I didn’t have propane for heat. She wasn’t even nice about it. Referred me to another place that wasn’t even open. Go elsewhere. I will.
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December 2021 by Janie A.
The first time ... after using a card to purchase gas, within minutes I received a notification from my bank stating a second purchase was declined due to an inaccurate password. I wrote it off as random, since I have been a loyal customer since 1970 and had never experienced this. A month or so later, it happened again. Ummmm ... that's not random. Three times I attempted to contact the manager to no avail. Even left my phone number and requested a call back from the manager that was never received. When it happened the third time I called the police to let them know what was transpiring. Not only did that fall on deaf ears, I was told the police get their gas from this location all the time and have never had this happen to them. Well, I imagine since it had "never happened to them" that translated into "it must not have happened to me". It happened. I don't do business there anymore. And, today it happened at the Shell Service Station on Enfrente Road in Novato. Ummmm ... WHAT?!?
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March 2021 by Ashley M
Nathan in the garage went above and beyond to help my son and I when his bike handle was loose and his bike uncontrollable. He let us interrupt him while working and came to our rescue, with a very kind and pleasant demeanor! Thanks Nathan! You’re a great community member!!!
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February 2021 by Ashley L.
Nathan in the garage was beyond kind to my son and I! We were out bike riding when his handle bar came loose. He couldn't ride or control his bike which meant it was going to be a long walk home. Nathan was really sweet and tightened it up and reassured my son. He's a great community member! Thanks Nathan!!!
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December 2020 by Pads Rock
Employees are always friendly, helpful and upbeat. We miss you big Mike.
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July 2020 by shannon blackburn
Has rv dump and water ?
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July 2020 by Kerry Karas
Had some work done recently on my car. Andy was professional, courteous and friendly. Great service. Finally found my go to guys when it comes to car repairs. Highly recommended!
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March 2020 by Jessica Simmons
The best place to get your car repaired in Sonoma!
