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November 2023 by Jacqueline S.
I called to make an appointment to get my wheels aligned. I provided all my information and was asked if I was leaving the car or waiting. I let them know I would be waiting. I was told it would be an hour. When I arrived at the appointment time David who helped me was as nasty as they come. Started off with his asking " what do you want." He asked my phone number and name (did they not have a record of this?) He then told me it would be 3 hours. When I told him I was told to bring it in at 10 and it would be an hour he told me they had other cars to service. My husband bought a truck from them and told me this is typical. Needless to say, I won't be getting my car serviced there again. Why be so nasty David? Maybe he needs to find another job that isn't front facing to the customer.
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October 2023 by Kim Petersen
I love that your team allowed me to do almost everything via text and email so that I could just arrive and pick up my car with no stress, no anxiety. It was my best car buying experience.
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September 2023 by Ken Abraham
Jordan was excellent at all times through the transaction. He arranged for the car to be ordered, ensured it was detailed and ready for us and then handled the purchase process efficiently and quickly. Then Jordan explained the features of our Bolt so that the learning curve was essentially complete at purchase!But in addition to Jordan, all of the staff are friendly, helpful, professional- not at all like the stereotype!Wonderful experience!
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September 2023 by D Engelder
We visited Silveira because their pricing was lower than other dealerships closer to home. Preston took care of the test drive, answered all our questions, and located the car in the color we wanted. Absolutely no pressure, no sales hype, just HELPING us through the decision making process ... quite a pleasant sales process!
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September 2023 by Andrea Valencia
I really liked my experience, nice people, small town! They work really well with accommodations. Located in Sonoma, CA.
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July 2023 by Lisa Z.
Amzing customer service and I hate car buying. Everyone was so kind and helpful. I didn't meet any annoying salespeople or rudeness. Employees seem happy to be at work.
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July 2023 by Michelle Perkins (Michelle Perkins)
I cannot say enough good about our experience with Silveira Chevrolet. Marc responded to my inquiry extremely fast. He worked with us, made a hell of a deal, and communicated with me through out the entire process. Mike sent us all the paper work via email and we were able to sign everything digitally and will have our truck delivered to us tomorrow. We will definitely be back to buy my next car through them.
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July 2023 by Dad Says Stuff
Horrible dealership DO NOT DO BUSINESS WITH. Bought a van from them and within 1 week multiple engine codes went off. Attempted to work with service and was told they wouldn’t cover anything. Bad salesman (Preston) and owner was unwilling to help. High prices, bad service, dishonest and very manipulative and misleading. Navy Federal has been informed and will likely not do work with dealer or affiliates anymore.Service team was polite but owner refuses service. Unwillingness to negotiate and focus on sales plus rude owner and ignorant sales staff. Again, avoid at all costs. They will take advantage of you and leave you with a bad car.
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July 2023 by Randy Neely
I am new to Sonoma and my 2016 Chevy Spark began showing signs of transmission failure. I found Silveira Chevrolet online and used their online service scheduler. I was able to find an open slot the next day to come in! When I arrived, I met with Abrianna in Service and explained the issues. She quickly introduced me to on of their service techs, Oscar. Oscar listened to my poor mimicking of the sounds my transmission was making. Oscar suggested we take a ride so he could hear for himself (I didn't blame him, my attempted voice replication of a transmission was awful). After driving for a few minutes, we returned to the shop. Oscar put my car on the lift and a few minutes later, returned to the waiting area and explained the problem, showed me a few worn parts. He explained that I was going to need a new transmission and clutch.Sorry for rambling, but the long and the short of it is, Abrianna was able to get me a quote within about 5 minutes, and said she would contact me as soon as the parts arrived. A few days later, Abrianna called me and said I could bring our Spark in the following day. It took a day and a half to complete the repairs and Abrianna handed me an invoice that was $800 under her original quote. She made my day...oh and more importantly, "Sparky", as we affectionally call our car, runs like it is brand new!I would highly recommend Silveira and their Service team!
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June 2023 by Kate Schroeder
Great experience with Jordan! He got us the exact car we wanted for only 1500 over MSRP where other dealers were asking 5-10k over. He kept us up to date on when the car was coming in.
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May 2023 by Laura Voss
I worked with Mike, MJ, while going through the process of purchasing my Chevy Bolt. He was friendly and knowledgeable about the vehicle. He was communicative throughout the process, and responsive to getting me the features I wanted on the car. They let me know that Silveira Chevrolet is a family owned dealership, and I felt that came across during my experience. I would definitely go back there for my next car and recommend them to my friends and family.
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May 2023 by Crystal Cauley
Will preface this with the fact that I am an LGBTQ+ individual. As such, I have had an immeasurable amount of horror stories with dealerships. I am very up front with how I expect things to go. VERY few dealerships go along with this.Silveira Chevrolet proved to be the gold standard of how to treat someone. Though I could have spent a bit less money from another dealership, It was worth it for the ease of purchase and the kindness of the staff. It is sad to say that respecting a customer is not always a given, let alone going the extra mile to accommodate a customer. With the demand the bolt has right now there is 0 need to go as far as they did. Alexis, my sales person, went out of her way to accommodate my extremely busy schedule and my very strict needs. Preston continued to search for ways to save me money until the very last moment and placed 0 pressure in the final purchase. They laid everything out before I even drove out so everything was a simple handshake away. Which was fortunate since I drove almost 100 miles to pick it up.The experience has been fantastic so far. And so far the Bolt has been a delight. Only 3 days old though so we will see. But if it keeps delighting, and chevy makes a worthy successor to the bolt, I'm sure me and my partner will be back for her to buy that in future from Silveira.
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May 2023 by Don G.
Preston took great care of us today. We came in knowing what we wanted, and he was entirely accommodating. No pressure, no problems. In and out in under two hours. If only buying a car were always this easy....
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May 2023 by Tamar C.
What a fantastic experience buying a car! Preston was super helpful -- we were in communication over email and phone before we came in, and he helped make sure we got one of the last of the car we wanted to buy as they were flying off the lot! He took the time to answer all of our questions and was just a pleasure to work with. The whole dealership has a very laid back vibe, and it looks like they have cars for all budgets!
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April 2023 by marc lowe
I found everyone I interacted with to be friendly and professional. My sales person Marc Rulmont was particularly mindful of my time, as was the Finance Manager Michael Tarvid. There was none of the runaround typical of a car dealership purcasing experience. Both Marc and Michael were always straightforward, friendly, and transparent. This was by far the best car buying experience I've had at a dealership, and this includes cars purchased at luxury brands like Mercedes, Audi, BMW, and Porsche.I got a great deal on my Chevy Bolt EV, had a pleasant car buying experience, and met some generally nice people. Can't beat that!
