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December 2023 by Tom P.
I've been here 14 years and was literally shocked when I went down to the branch the other day to get some cash and asked about why I'm not getting the 4 1/2% interest that they are offering everyone else. They couldn't really answer, and then waved over to the other side of the bank, saying there are no bankers today. This of course is on a Friday which makes me wonder if they have a four day work week at this bank that we just don't know about. I was told I need to make an appointment and come back at their convenience. I subsequently called the customer service line to see if I could talk to a banker on the same Friday And was told that it's just a call center and that they could escalate my request if I wanted. Somethings terribly wrong with a bank that doesn't have a banker on a workday. There's also something wrong with the bank, making money on your money and not at least letting you know that there's a better account that you could be having. Enough said I will be not banking here anymore and I don't recommend anyone else banking here as they are obviously corrupt and don't work a full work week like everyone else.
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July 2023 by Andrew P
They need more tellers. Like always takes 30 minutes.
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April 2023 by Virginia Thornton
The Sonoma branch is beautiful.
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February 2023 by Janie A.
ONLINE BANKING with Wells Fargo: ... I spoke with a representative this morning to ask if I could receive more information with regard to a transaction on my statement.Unbeknownst to me, the representative began filing a claim as she was asking me questions to clarify what I was asking for. Then, the representative tells me that to complete the claim I will be issued a new debit card.I said in no uncertain terms that I did now want a new debit card. I asked her if she had any idea how many businesses I had associated to this card and what it would take to deal with a new card?! AGAIN, I REQUESTED SHE CANCEL THE "CLAIM" AND TOLD HER I DID NOT WANT A NEW DEBIT CARD. I HAD ZERO IDEA THAT INQUIRING INTO POSSIBLY GETTING MORE INFORMATION AS TO WHOM THE CHARGE ORIGINATED FROM WOULD CAUSE A CLAIM TO BE FILED OR RESULT IN MY BEING ISSUED A NEW DEBIT CARD.Leaving the conversation with the representative having made myself clear that I DID NOT WANT A CLAIM FILED, NOR DID I WANT A NEW DEBIT CARD, I walked away thinking that was the end of that.I then received an email stating a claim had been filed and found out a new debit card was in process.I called the Online Business Services and spoke to a Supervisor whom assured me I would be getting a new debit card and a claim had been mistakenly filed. I let the Supervisor know there was zero MISTAKE!!! The representative knew, as they will hear for themselves because the call was recorded (I doubt that will be followed up on) that I wanted the claim canceled and did not want a new debit card.ZERO RESPONSIBILITY TAKEN BY THE ORIGINATING REPRESENTATIVE, THE ONLINE REPRESENTATIVE AND/OR THE SUPERVISOR. However, they have mastered the art of apology that will change nothing.These people take zero responsibility for their lack of ethical service, taking actions to produce results that are unauthorized and/or the upset they are causing the customer in having to reissue a new card number to all of the businesses associated with this card.The only saving grace is KARMA IS REAL.
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August 2022 by Kalei Stoller
Not much of a reviewer but I just left the bank after opening kids accounts for my boys and my banker, Nicole Reynolds’s, was so nice and helpful I just wanted her to be recognized for it. I’ve been avoiding opening these accounts because I don’t like going in the bank but she was above and beyond awesome and I’m glad she was the one to help me. Thank you :)
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July 2022 by buddy b.
After putting a check in the atm I got a message on my phone for a deposit. I Checked message and it said deposit was 10.00. Check was for one thousand dollars Everyone I talk to there passes the buck. Still haven't got my money. They said it could take 10 business days. WHAT? Moving to Redwood Credit Union
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August 2021 by gracie t.
10 people in line. 2 tellers. 1 standing at the front door as official greeter. Typical day at Wells Fargo. Perfect day to close my 6 accounts.
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April 2021 by Aimee B.
I mistakenly wrote a review of my local branch, which is excellent, When I had intended to speak of my experience on the phone with a Wells Fargo 800 number. The Wells Fargo in Sonoma is an excellent bank.
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August 2020 by Judy C.
I have never had a bad bank before but this one was so bad that I'm enjoying writing this review. WF employee talked me into taking aout a special "travel" visa card before going to Turkey. I got to Istanbul airport and found that the bank cancelled it. I called, emailed, etc WF several times and they assured me there was no way to help me. Thank goodness I was traveling with friends who were able to help me. When I got back and talked to the bank, politely, they suggested that i should change banks. Which I did. Right across the street, where the service has been great.
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July 2020 by Eric Van Cleave
Always helpful. We do not go in, but everyone is eager to help and take care of business as quickly as possible. I appreciate the positive attitude and customer service.
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March 2020 by Mary K.
We recently had a request that was handled with professionalism and extreme care. Nicole and Shaheem (SP) were exceptional. Given the unusual times we are in, they were friendly, polite and outstanding representatives for Wells Fargo. Many thanks! Mary K
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March 2020 by Luke Ammann
Service has improved.
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December 2019 by Luke Ammann
Always get greeted by multiple employees when entering.
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June 2019 by Anthony B.
I recently needed assitance with a trust account that was problematic. I was not a Wells Fargo customer but my father, who passed away, was. Michael Cowley, Premier Banker in Sonoma assisted me twice and I have to say he is knowledgeable, friendly, and knows what he's doing. I recommend him highly. Anthony Barbera - Sonoma
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March 2018 by Amber C.
Never get a loan with Wells Fargo. They have the worst customer service and do not care about their clients. I have paid for two months on a car that is totaled waiting for the insurance to pay off. We finalized the paperwork and a check is being mailed to them. Even after speaking to a manager they had the audacity to lie to me and tell me they never spoke with my insurance company. Which is a false statement because how else would my insurance company know what amount to pay if there was never a settlement. I even spoke to a manager Lizette who was unhelpful and out right rude with her tone of voice. She refused to call my insurance company and her only solution was to ask if I wanted to be put on a no call list. They obviously have a call center to run their phones that have no real information besides to get money. I recommend Wells Fargo invest real money into their company and hire employees to work their phones instead of a call center.
