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August 2023 by Lindsey
They want to run a HARD CREDIT CHECK. If you say no, they won’t allow you to monitor your tank online, and they are rude to you with their tone and you feel like you’re being judged. I had just had my credit ran for a car and rental and couldn’t run it for a third time if I didn’t absolutely need to. They are expensive, rude, and all around ridiculous. If you’re able to choose a different company, do so. You’ll regret going with JS West.
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June 2023 by Jay W Casey
Showed up today at the cabin, (memorial day weekend) found we had a small propane leak. Called the after hours number for JS West, Victor the on call service technician was on site shortly and repaired the issue, very professional and efficient. Thank you for the awesome customer care.
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April 2023 by Stephan S.
This company will shut off your propane if you owe them 75.00 dollars. Even if 200$ of the propane in the tank is yours. Not to mention they will steal your property to do it. Then when they f'd up the payment they already, they will ignore you and make your family wait days to return the property they stole from you that makes it impossible to have heat and hot water. Worst experience I've ever had. This is after being a customer for 17 years. Not locally owned either, just another lie. Will be changing service ASAP.
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December 2022 by Geoffrey Horton
10 years of great serviceCan’t go wrongMerry Christmas 2022
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March 2022 by Adela Arguijo
Easy to reach and friendly front desk. First time home owner and Victor came out for a tank inspection. He was very helpful in explaining all the things to know about owning a tank and service options. He also made a repair to the stove for us (we had a flame that would only go full blast and he was able to tone it back to normal). Above and beyond for just an inspection!
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July 2021 by Lonald Lott
Great local company that provides terrific service to its customers.
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January 2021 by Laila Robins
Rip off... We just dont have a choice.Worst billing system ever. They don't send confirmation email of your payment. We always get 2 separate bills in one month...
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June 2020 by Angela Gardella
Absolute garbage office ladies. THE WORST. They have absolutely no concept that you are PAYING for a service. Drivers are nice though!
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February 2020 by Angel Exousia
The ladies at the front desk are very rude. My family and I have gotten behind because of unforeseen circumstances. And asked to make payments of $100 a week. And was told that was fine. And that it was set up. The next week I played $100 and they still came out and turned off the gas and told me I had to pay the whole bill and $50 reconnect fee.
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July 2019 by Dmitry Gorin
Nothing like running out of propane on 4-th of July.... These guys were a lifesavers, from a friendly and helpful person on the phone (REAL person, mind you not a recording) to the professional and courteous technicians who showed up early next day to check out my tank and fill it up. And did I mentioned that the technicians were super professional, inspected my lines, pressure and adjusted the stove burners. Exemplary service that hard to find these days!
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June 2019 by Emma Santa Cruz
Worst customer service ever. Rude. Rude. Rude. Every time I had to call they've been rude.
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April 2019 by Katherine Woodward Manzini
Recently our propain tank was not working on Feb 15th Andrew Jensen went out there to my home and fixed and serviced the big tank so that my guests did not freeze. He was so nice and helpful , he is a credit to your company. Katherine
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April 2019 by kevin burroughs
Best service I have ever gotten. Great prices and quick service.
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April 2019 by Lingley Enterprises
Worst propane company ever. They are a rip-off.
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April 2019 by Kathleen McKenna
Terrible customer service
