“Showed up today at the cabin, (memorial day weekend) found we had a small propane leak. Called the after hours number for JS West, Victor the on call service technician was on site shortly and repaired the issue, very professional and efficient. Thank you for the awesome customer care.”
“Driver was very competent, and HONEST! We ran out of Propane in the middle of the last snow storm we had, I called the home office, & local Office, we got our tank partially filled that day..The Local Office tried to charge us $175 to re light the pilot lights, etc, IT DIDNT NEED THAT SERVICE! I turned off EVERYTHING USING PROPANE ( there was still gas in the line, the stove fired right up! ) and let the DRIVER KNOW…he didn’t charge us for a Service that wasn’t performed. Thanks, Buddy, Jon & Kim Ps: he suggested we put a monitor on the tank, so we could know if we were getting low..WE ARE BOTH PERMANENTLY DISABLED!!!! And the utilities here are outrageous, we can’t afford dual pane Windows, or Solar right now, my wife is having surgery soon…and the co-pay is going to dig into our savings.. DON’T YOU THINK ITS ABOUT TIME THAT YOU ADJUST YOUR RATES FOR LOW INCOME , OR DISABLED CUSTOMERS? I’d write a “Letter to the Editor “ if you did…and you’d make life a little easier for us all, thanks, Jon & Kim”