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June 2025 by Emily Campbell
Very helpful experience over the phone. I had received an email that said I was charged for another year of Geek Squad insurance, it was in fact a spam/phishing email and they helped me get to the bottom on it.
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January 2025 by Eliza
They won’t do anything unless they can upsell you during the service, and if they install something incorrectly it’s only guaranteed for 60 days then after that, even if you are paying for an installation of something else, they will only correct it if you pay for another installation. They service number drops you if you have any issues that cannot be solved with a simple up charge. Called 3 times after a terrible service encounter and the call was “accidentally dropped 3x”. Didn’t curse, tried to remain patient with long holds, only to be dropped. They said they would call back, never did. Spent more than 2 hours of my life to get nothing out of the $340 spent. Last time I will work with them. Order from Amazon or independent installers. It’s not worth it and they don’t value your business. When Best Buy and Geek Squad finally go under we’ll know why.
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December 2023 by Hope Gordon
This best buy in Marina is absolutely bizarre about wrong information, and they won't HELP!!! I bought online in advance, and showed up to pick it up- and the five guys clustered by the front door are just talking to each other. I went to the counter, after the bathroom sign is weirdly placed so you go behind a counter, not to the bathrooms..then the person got my printer, and told me I had to buy ink - that was totally wrong. The printer came with ink inside the box and it sends ink after you register it...plus paper..I asked her, doesn't it come with ink ? No.Then she waved her hand to a far corner of where to get ink, but that's wrong. It was another area entirely, I'm the only customer in there but none of the seven employees helped. Didn't offer to carry it either, I had to go find a trolley outside, and wound up calling an Uber.That's bad enough, but I had ordered delivery paper- it's only one mile to the house...they left a totally ripped open box, totally popped empty plastic, uselessly flat, and two of four paper packs ripped open. ??? It looks like a used box then they kicked it or threw it.In a flat one mile, no hills, no freeway, just a best buy parking lot, turn, turn and straight, turn in and there's the house.There is NO explanation for a ripped box and ripped paper packs, and it was bizarre to not help me in the store also.I cannot believe this place!
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June 2023 by Dawson P.
Girl at the front desk was very nice and an informative person. However the technician who was supposed to fix my iPhone 13 Pro screen display with rgb lines refused to work on it unless I "intentionally smashed the screen". Wonder if apple knows that Best Buy's are telling their customers to smash their screens purposely before they work on them? They lady at the front kindly told me "I should probably just go to an Apple Store for repairs" geek squad is essentially useless. Not the lady at the counters fault though. She deserves a raise for being so polite and having good customer service.
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February 2023 by sftw s.
Absolute scam. If you buy a service for one year it will be autorenewed without notification, invoice or receipt.
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January 2023 by Robert Watson
The guys were very helpful.
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October 2022 by Roger K.
Have been subscribed to Geek Squad service for years but rarely had occasion to use them. Today had problems with attaching scanned documents to an urgent e-mail in order to close on a property. I set an appointment up with Geek Squad but, when I arrived I was told that, "while you have an appointment" we're short staffed so you'll have to come back as a walk-in. Several hours later I was finally called for service. There were no other customers. A young lady was designated to help me. I've rarely seen a person in customer service as disinterested and disconnected. I couldn't even hold her attention to explain the problem, since she was busy chatting with another Geek Squad employee about other things. Long story short - not only did I not get my issue resolved but was also never treated with such a total lack of interest or effort. Save your money - it's not worth it.
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September 2022 by Google user
My laptop that I bought a year prior from Best Buy was malfunctioning so I factory reset it and tried every solution in the book. Believing it was a hardware issue I took it into geek squad and all they did was factory reset it and once I received the laptop it was still broken. I then sent it to Asus where they told me it was indeed a motherboard failure and replaced it. Point being, don’t expect geek squad to fix anything beyond what a quick Google search can fix.
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June 2022 by Denise W.
I pay $199 a year and every time I call they are unable to resolve my computer issue. Looking for another vendor to assist. Don't waste your time nor money. All of their reps seem to be incompetent.
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May 2022 by Sukhneet Dhillon
My laptop that I bought a year prior from Best Buy was malfunctioning so I factory reset it and tried every solution in the book. Believing it was a hardware issue I took it into geek squad and all they did was factory reset it and once I received the laptop it was still broken. I then sent it to Asus where they told me it was indeed a motherboard failure and replaced it. Point being, don’t expect geek squad to fix anything beyond what a quick Google search can fix.
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April 2022 by Ingrid W.
On 4/25/2022 I went to Best Buy to ask a member of the customer service department, the Geek Squad, for assistance with my new phone. I was met by a young man named Jacob. He accomplished in 15 minutes what ATT couldn't do in 2 days. Jacob was courteous, professional and very knowledgeable. I was pleased with the service I received from the "Geek Squad" and will not hesitate to pass this knowledge on to others. Job well done Jacob.
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April 2022 by Sukhneet D.
My laptop that I bought a year prior from Best Buy was malfunctioning so I factory reset it and tried every solution in the book. Believing it was a hardware issue I took it into geek squad and all they did was factory reset it and once I received the laptop it was still broken. I then sent it to Asus where they told me it was indeed a motherboard failure and replaced it. Point being, don't expect geek squad to fix anything beyond what a quick Google search can fix
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April 2022 by Amanda H.
We are literally $17,000 out of pocket from supplies and services sold to us by geek squad and never installed. Konrad and his team are Frauds!! They literally sold us a vision of how our house could run with technology and then never responded or replied to our DOZENS of requests to complete the job. By far the worst experience we have had with any service or implementation team. I HIGHLY ENCOURAGE YOU TO RUN from Best Buy and there scam of a service.
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January 2022 by Ray C.
Today two geek squad employees did a really poor job of a simple Refrigerator door hinge reversal, that I paid $50 to have done. The brand new $800 refrig now has small surface chips by the hinges they reinstalled, a plug for one of the screw holes is missing on the bottom and the three plugs on the top of the unit are not fully seated and cocked at an angle.. They didn't use the correct supplied tool to remove the plugs; instead, they damaged them by using a screwdriver as a chisel, and then attempted to fully seat the plugs using a pair of pliers that further gouged the plugs smooth surface. They appeared to be in a big rush to leave, and I can see why.
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June 2021 by fran k.
we had dave come out from soquel store to deal with large screen t.v install and router upgrade. he and co worker phil went over and above in being helpful and knowledgable. the experience was timely and professional. kudos to best buy for hiring good people.
