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“We came to the store to investigate new mattresses. We have had good experiences in the past with this store. The showed us different mattresses to confirm what would be best for our sleeping habits. With a few that we liked they showed the differences and features that brought us to the one we liked best. They were able to give us the best possible price and we were sold. Now we are just waiting for delivery. They made sure that they are there if we have any issues at all. A good shopping experience. Thank you for your knowledge and patience helping us.”
“One more awesome experience shopping at Mattress firm, Santa Cruz. “Sleep expert” Mike helped us this time. he was very patient and let us try a lot of mattresses.”
“We had a very positive experience with our local Mattress Firm store in Capitola, CA. Courtney was our sales person.
She was friendly, knowledgeable and was not at all high pressure which we appreciated.
We highly recommend this store!”
“Open airy mattress store, conveniently located on an accessible street in Downtown Santa Cruz, Its clean, friendly and unpretentious.with excellent service. Martin gave us his full attention, listened to what we needed and clarified the options. We got exactly what we wanted. We now have two beds from this place and we're happy.💛”
“Lovely local business with great fully customizable mattresses! They’re made with organic materials and they’re eco friendly! They deliver all around town too!”
“I always enjoy doing business with local brick and mortar companies. Chris is a friendly guy. His salesperson, Gabrielle, was very helpful. I purchased an extra firm queen mattress at a good agreed to price, to my liking and Chris offered to deliver it that same afternoon at 5 PM. WOW!! Just what I wanted. Since he was working alone I offered to meet him at the house to carry the mattress up the staircase to the second floor bedroom. When I arrived, I was impressed that he had already delivered the mattress and removed the old twin on his own. Unfortunately, in the process the mattress caught on the landing molding, lifting it off. The oak trim was ripped away from the landing molding by the precarious, heavy queen mattress edges as Chris carried it by himself on the way up the stairs. This required me to do two separate repair jobs as a result of the damage. I was disappointed that he wasn't willing to wait a few minutes for me to give him hand and prevent this damage to the house. While I appreciate his willingness, it may have been overconfident/exuberant. Otherwise, it was a completely satisfactory business purchase interaction and we are pleased with the mattress. I would recommend this business. This is the fourth mattress we have purchased from Chris.”
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“Knowledgeable sales people, no pressure sales model - I felt heard and respected and given the time and information I needed to buy what was right for me.
Super high quality, comfortable, durable, non toxic beds and furniture that lasts so long I can hand it down.”