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January 2024 by Billy S.
I needed help with transferring money in order to put a down payment on a new vehicle. My credit union is and couldn't help remotely. They recommended their sister branch, Priority one. I was so stressed, but Lorena, the teller, was very helpful & provided good conversation, while I waited for the T's to cross and I'm to dot. She made the transition better.
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January 2024 by Shavi B
Thanks Alejandro for your service overall satisfied with the bank experience
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January 2024 by Ani O.
Update: since my original review, I have been contacted and the matter has been rectified.
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December 2023 by Ronnellia W.
This credit union is the absolute best!! The customer service is amazing, they handle business A1 and efficiently... Lorena is awesome, she is very good at her work she explains everything that you need to know and she works hard for you. Everyone is super kind and helpful also very attentive.
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December 2023 by Elmer M.
Terrible customer service. Went to deposit and withdraw money and the lady was extremely rude and angry at my mom.
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December 2023 by Marcus Douglas
Definitely one of the worst credit unions to bank with . I don’t recommend these people to no one . Take your money out and terminate all business with them. The worst attitude they are not at all professional and they have the worst policy
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October 2023 by Beeica A.
Ana Sanchez went above and beyond to help me with my car loan. She explain the process in such detail. Thanks so much, it was a very pleasant experience. -Brenda (new member)
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September 2023 by Max Waller
¡Priority One Credit Union is a complete disappointment and a complete waste of time when it comes to services especially customer service! - 4:12 pm Pacific DayLight Savings Time on Friday, 8 September 2023
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September 2023 by Dwight W.
Great customer service, Priority One Credit Union representative Devyn Goonetilleke is the Best! Thank You for your service!
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August 2023 by Dolores Moreno
Friendly employee's great service ?.
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June 2023 by Ruby Miles
Horrible experience received from this branch location. If you are looking for a friendly branch that is customer service driven, this is not the branch for you.
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May 2023 by Sergio Rocha
I've had an account with them for about two-three years now. I'm going to be honest. They definitely need to work on being more efficient. I've had several loans with them and they drag their feet on everything. Very very slow. They definitely need to work on being more efficient & getting a response to their customers applying for products quicker. The times Ive applied for products Im the one that has to be calling everyday to check the status on things. Management needs to get it together and push their employees to do better. 2 days ago I called and spoke to a CSR named Luis to get some info on the priority guard checking where you can overdraw your account up to 1000. He stated he would email me forms but I have yet to see anything in my emails. Will it take an act of congress to get those forms sent to me? I'm sorry for acting like a complete Karen right now but this is ridiculous. I will definitely be closing my account once my loan is paid off. Nothing compared to schoolsfirst. Schoolsfirst will get back to you within 2-3 hours with a decision after applying for any kind of product they offer. That's what priority one needs. Efficiency.
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May 2023 by Peter Olmeda
I’ve been a member for over a year now but only thing is wish they had Zelle like all other banks.If can’t make it in, is there another way to make deposits?
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April 2023 by Leisa C.
Left PriorityOne on Huntington in South Pasadena feeling so dejected... teller advised me to get 100$ bills I had to take out at least 1000 $ Louie call center manager said he would talk to rude teller. Left a real bitter taste of dissatisfaction in my experience
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April 2023 by Aidan W.
Slow like the DMV, one teller, staff standing around, talking about when they get off at 5pm, but it's 4pm.
