Priority One Credit Union - South Pasadena

Banks, Credit Unions
Hours: Priority One Credit Union is a financial institution that has received mixed reviews from its customers. While some have had excellent experiences, particularly with the help of Lorena Aguilar, a customer service representative, others have faced challenges with rude and impatient staff members. Many customers praise Lorena Aguilar for her exceptional service and patience. She is described as helpful, courteous, and professional, going above and beyond to resolve customer issues. Customers appreciate her ability to explain options and provide suggestions that benefit them. One customer even expressed gratitude for Lorena's proactive approach in checking their account and informing them about their beneficiaries, saving them a trip to the branch. However, not all experiences with Priority One Credit Union have been positive. Some customers have encountered rude and impatient customer service representatives, who used technical jargon and made them feel "dumb." These negative experiences have led some customers to consider closing their accounts. Despite the mixed reviews, the overall sentiment towards Priority One Credit Union is positive, with many customers expressing their appreciation for the credit union and its services, particularly when they receive the level of care and attention that Lorena Aguilar provides.

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1. South Pasadena, California