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February 2024 by Jorge Luis G.
Hello my name is Jorge Gomez I reserved the hotel 2/23/2024 and today 2/24/2024 I went to have breakfast at the dining area that the hotel offers and I found that the bread is with mold after I ate one piece I don't know how serious can be and I went to the front desk to speak with the manager and I told her you MUST let people know that they might have eaten contaminated food and she declined to do that!!!!! She said I can do that a lot of kids were eating at that time and I went to tell them right away and she got upset she doesn't care if a kid is exposed to get really sick I'm not a doctor but long-short history if you reserved the hotel in this particular day and got sick after having breakfast you might know why.........
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February 2024 by Craig Sampson
Close to SFO airport and has an airport shuttle. The room was in poor condition with the TV about to fall off the wall. The window didn't close all the way so the cold air leaked in all night. We couldn't get the heat to work. Needless to say we'll stay somewhere else the next time we pass through SFO.
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February 2024 by Amy Ong
This is located close to SFO and offers free shuttle. Room is clean. Breakfast is pretty decent.
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January 2024 by David Hermann
When we got there, we were told the kitchen was closed due to a fire since 2023. This was not disclosed on their webpage. So, no free breakfast. If you wanted something to eat, it would cost you. We were told there would be a sack breakfast in the morning. Went downstairs to leave for the airport at 5:30 am and was told there were no more sacks and the person who does this had left. This is no way to treat your guests. With as many hotels as there are, you can't afford to leave a bad impression.
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January 2024 by Ron
When is the restaurant going to reopen its been a year
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January 2024 by Dolores Garcia-Hernandez
Our family was excited about our first European trip. From previous experience, we knew we had to stay at BestWestern Plus Grosvenor because of their wonderful service and convenient location. We also knew our car would be okay parked with them for a week or so. Thank you Best Western! Knowing you're there to satisfy our needs at our most important times of our life experiences. There's no doubt, you are who we rely and trust to fulfill our dreams. Thank you!Safety: When it comes to safety for our family and vehicles, we can trust on Best Western Plus Grosvernor. Thank you!
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January 2024 by Jewel Sue
Very very bad counter service. I wish I could give 0star. Just checked in to the hotel and counter service lady is very inpatient and unprofessional. If we didn’t hear clearly or didn’t understand what she said, we asked to say that again and she is SO annoyed by that! We are very tired on the way and this is how hotel welcomes us.
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January 2024 by Robert Lloyd
Convenient, easy, straightforward lodging. Beds are meh and the TVs aren’t great. Pretty disappointed when hotels haven’t upgraded their media options in this day and age. Breakfast was microwave-your-own burritos and English muffin sandwiches, pretty low effort but overall decent and would stay again. Front desk staff was great and welcoming.
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January 2024 by Minna Zhu
nice palace to stay near the
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January 2024 by Mike C.
This place can get loud. Not just with planes flying overhead but with the diverse group of people who come in and out all day. Bar is loud too. Bartender accidentally charged my credit card way too much, and "accidentally" gave herself a $90 tip. But the hotel staff was cool when I called them about the upcharge on my credit card statement, and they reversed the charges. Fitness center is small, but manageable. Wi-fi included. Free breakfast buffet is actually pretty decent. They serve rice for breakfast!
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December 2023 by Pritika Maharaj
The bathroom sink was over flowing.Could not properly use it. I don’t know if all rooms are like that, but i do feel we were purposefully put in a room like this becauseWe booked through expedia. It’s really bad if that is the case. The cleaners must have told you guys about the room sink issue, yet you all ignore that and put people not booking with you directly in a room like that. Try building some trust with people, then only they will come back.
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December 2023 by Peterling Nussdorf
You feel like you've been transported back to the 80s. Just an old ham, old carpets, the fittings in the room are ancient. Showering in the bathtub. Single glazed windows, the air conditioning as a heater is as loud as a diesel generator.As a German you think you come to SFO to see progress, but you realize that in Germany you live light years ahead. It's just amazing how old-fashioned everything is over there. Plastic everywhere at breakfast.I do not recommend this old and neglected hotel.
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December 2023 by Mark G
Well run
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December 2023 by Naoyuki Harada
It's a motel for transit.
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December 2023 by Landfair
Wonderful place always feels like