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March 2024 by Fern Marx
Fedex can never deliver my purchases on time, always delaying! I can't understand how a company that charges so expensive and can even meet a deadline is still working in the mail business. They should start working in the Department of Estorage… because they are very good at storing orders.
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February 2024 by Arjun Tambe
Avoid using FedEx if you can!
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December 2023 by Meredith Sweeney
Abysmal experience - this place is 30 minutes away from where i live, i called to confirm the hours and was told 8-6pm M-thursday. i arrive at 2 pm on a monday and they are on lunch until 4! they refused to move the package to anywhere closer to me, and every person on the phone shares a different story about why it can’t be delivered.
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October 2023 by Sarah Bowab
It has been a month and FEDEX customer service will not help find my package. I'v spoke with manager after manager and they all hanging up on me. Find my package. Connect me with someone who will not hangup with me, and have them connect with me.
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October 2023 by Jason Lam
There should not be any start for this store, deliver driver never attempt to delivery my package. Did not ring the bell, no door tag. I waited 4 days and no show with no status update until I called to ask where my package is. Then customer service said it's on hold for pick up because they made few attempts. undeliverable!!! I am surprised that you are still in business!!
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October 2023 by Shane Slack
I wish I could give you negative stars. Fedex as a whole needs to be shut down. Your literal business model is to deliver things. You do not deliver things. Why do you exist? Every time I see a package will be delivered fedex I let a huge sigh and know I'm in for an adventure. You were supposed to deliver my package yesterday. You said you attempted to but the business was closed. That was a flat out lie. The business is never closed at that time and the call box works. You made no attempts. This happens with every single delivery. So I try to call and find out where it's at. There was no direct number listed so I had to call headquarters and ask for the local location number. He gave me a fake number.Then they said they world try to deliver my package today. So I waited.. by 4pm I decided to check the status. It says expected today but currently at one of the locations. So I went to the main one nearby. The woman told me it was the wrong location and gave me the address for where is at. What she didn't tell me was that the location holding it was closed. Thankfully I looked it up before going.How you are in business is beyond me. I will no longer order anything using your lack of service. If I see something that requires fedex I will cancel it. You're a garbage service with garbage employees who don't care and don't deserve work.
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July 2023 by helen collaco
Horrific. Drivers do not attempt delivery and do not even come to the house to leave a door tag. They input that no one was home to sign for delivery. I waited outside and got a text that driver attempted delivery. Driver never was even on our street. I paid $10.50 to schedule this delivery appointment and system unable to process refund! No help from the call center.
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July 2023 by Ramona Birchler
They don’t even attempt delivery. Waiting for a week for a package to be delivered to my office, where I have been every day including weekends. Looked at tracking and see the blatant lie that three attempts were made and my business has been closed each time. Incorrect.
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May 2023 by A R.
They notified me 4 times that my package was for delivery and 4 days lost waiting at home for them. I still have no idea when I will receive it. I have to be here as it weighs 83 lbs. and I need to open for them, can't leave that on the doorstep. I tried calling, good luck with that. I guess my new job is waiting for Fedex, but it doesn't pay very well, but I'll have that job for a long time apparently.
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May 2023 by Marianne Poh
Similar to everyone else's experience here - DRIVERS DO NOT ATTEMPT TO DELIVER YOUR PACKAGE AT ALL AND INSTEAD WILL JUST LOG A 'FAILED DELIVERY'; after 3 "failed" delivery attempts, I called FedEx and asked them to reroute it to the distribution center. Turns out there is no phone number for the distribution center nor is it even open, despite customer service guaranteeing to me I would be able to pick it up the next day at 8am.I read everyone's reviews here and decided I was never going to get the package - wish I had read this sooner. Presently trying to get a refund and taking my business elsewhere.
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May 2023 by Timothy O'Shea
Fedx South San Francisco won't say what end of day means. It's after 5p.m. Saturday and no delivery of my two day package. Who knows when it will arrive. Most likely on Monday which is four days. They do this on a regular basis.
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May 2023 by John B.
Beyond useless. No work ethic. Typical California slackers.
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April 2023 by Gabriela Rodrigues
Worst service ever! Employees don't follow the instructions. It's a total mess. Do not recommend this company. If I could, I would note it below zero.
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March 2023 by Bogdan Serogin
The worst in the world, lost the first package, the second was delayed and I think I also lost it.I never think of shipping anything with FedEx again.
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February 2023 by Sheila K.
The fact that I had to go to the distribution center to pick up an order sums it up. My order sat on a truck at the center just TWO miles from the delivery address. It sat there for FOUR days; I gave up hope of a delivery so I went to retrieve it.
