FedEx Ground has received mixed reviews regarding its service and customer support. Some customers have expressed frustration with the company's delivery system, particularly when trying to hold packages for pickup. Issues have been reported with communication between branches and customer service, leading to delays and complications in receiving packages. However, there are signs of improvement, as some customers note they can now pick up packages directly from the location. Positive experiences have also been highlighted, such as the exceptional help provided by staff members like AJ, who went above and beyond to assist a customer with a heavy package. Overall, while challenges remain, the dedication of some employees is recognized, suggesting a potential shift towards better service.
Worst service in the world. Drivers are very lazy and they never try ringing the door. They only log failed attempt, this company is a joke.
June 2026
Hours are incorrect, no one is actually there over the weekend like it says 8-10am. Even security wasn't sure where they were. They kept trying to contact over the walkie-talkie and no one responding. Terrible
April 2026
Marked my residence as a business, said it was closed as to not have to deliver my package (computer desk), and then refused to deliver it the next day as well. Called them to get a delivery sorted and they never reached back out and the issue was never sorted by FedEx. Hire better drivers.
