U-Haul Neighborhood Dealer is a reliable and efficient rental service that consistently delivers great customer experiences. Customers praise the smooth and seamless process, with helpful staff who provide excellent service throughout the rental journey. The app-based interface is appreciated, but the business also maintains a personal touch, with friendly employees who go the extra mile to assist customers. Whether it's offering a dolly or help with loading, the staff are described as approachable and informative, creating a positive interaction akin to talking with a friend. While some initial hesitation due to negative reviews, customers who took a chance on this location were pleasantly surprised by the smooth and efficient process. The only minor drawback noted is the inconvenient parking situation, requiring customers to cross a busy street without a nearby crosswalk. Overall, the U-Haul Neighborhood Dealer location receives high praise, with customers describing their experiences as "great," "smooth," and deserving of an "A+" rating. The business is recommended, with the assurance that customers need not hesitate to use this convenient and customer-focused rental service.
I decided. Not to use this company because they're truck. Did not have a loading to the person who answered the phone and they were gonna charge me a $30 per mile. I went to another company that did have a loading ramp. And did not charge me a $30 per mile.And was very happy with the other company
March 2024
Been here now 5-6x. Each visit is super efficient and I'm met with great customer service. I love the app based interface but still appreciate the human element. U-Haul is brilliant
May 2023
Everything was great! When I picked up the truck everyone was inviting and informative. The gentleman even asked if I needed a Dolly or help loading. I know it was an upsell, but he was like talking to me a friend and not me a customer.
