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March 2024 by Jen Dimov
Helpful and efficient.
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December 2023 by Vincent Muela
It was the best experience they treated me and my furry baby with excellent care.
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November 2023 by J P
The staff is very kind and treat my dog like family. I really like it there
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August 2023 by Catie Bee
They insist on sedating my cats when they would be calm if I were just allowed in the exam room like they used to, as it wasn't needed until that stopped. Then they insisted on putting first my then 8 year old cat under because his personality 180°s at the vet, unless I'm there. His new vet doesn't even entertain the thought, he's roughly 10 now. A lot of them are actually former Banfield employees who also think it's not a great place.The only good vet there is Dr Breen, the other two I've seen, Martinelli and a man whose name I can't remember, both have bad bedside manner, and the man flinched from my old cat the last time I saw him. Martinelli literally told us most owners with a diabetic pet put them down within 6 months, after telling us about our dog's diabetes.Another part about my oldest cat, I've brought blankets or towels to be used for him, since he didn't respond well to the ones they keep there. They never used them, which I know because more often than not, I'd be called into the back to put him in his carrier, and there would be one of their blankets or towels with him, pissing him off.The receptionists are one of the only reasons this isn't a lower rating. They're all wonderful and happy to help in any way they can!The only other reason this is 3 stars and not just 2 is because they were able to help with same day treatments when we had emergencies or suddenly had a kitten to get checked out.
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June 2023 by Elizabeth Zambrano
Amazing customer service !! They treat our fur babies awesome!! Great service.
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May 2023 by JUAN ZAPATA
DO NOT TRUST THESE PEOPLE WITH YOUR PET. They are negligent and incompetent. We were devastated when our pet was cremated and LOST. We trusted them to cremate our dog and paid for a private cremation yet they cremated her with 200+ animals and our beloved pet was lost forever. This should be a crime and they should lose their license.
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May 2023 by Esthefania Mendez Morales
I wish I could give 0 stars. Don’t ever come here! Renae and Yessenia are the worst managers you could ever come across. I took my dog in to get cremated & They lost my dog , Yessenia did not tag her that we wanted her Privately cremated so they just cremated my dog with other dogs and that’s not what i paid for!!! Unprofessional! They had me going back and forth saying it would only take 1-2 weeks, and then saying 2-3 more weeks, meaning they knew they messed up bad! So unprofessional. I’m so upset with Banfield Hospital and these two managers! After all , Yessenia tried telling me she also had a dog so she must know how i feel, I do not care if she has a dog at home, what she did was so awful, and unprofessional, Her saying sorry will not repay of what they’ve done. DONT EVER COME HERE!!!!
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May 2023 by Ivan Sanchez
I am extremely disappointed and shocked at how careless the staff is. They recently lost my friends dog of 16+ years, so you can imagine the emotional toll this has taken on us. When we spoke to a manager (Yessenia) we were told that our dog was cremated with a mix of other dogs…. Which I don’t understand how something so imprudent happens? This is a blatant display of unprofessionalism and incompetence. There is now only a hole in our hearts to remember our poor dog we don’t have anything to remember her by due to Banfield hospitals negligence. I hope they realize just how much damage they’ve caused.
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May 2023 by Esthefania M.
HOW DO YOU LOSE A DOG??? I wish I could give 0 stars. DONT EVER BRING YOUR PETS HERE! Renae and Yessenia are the worst managers you could ever come across. I took my dog in to get cremated & They lost my dog , Yessenia did not tag her that we wanted her Privately cremated so they just cremated my dog with other dogs! Unprofessional! They had me going back and forth saying it would only take 1-2 weeks, and then saying 2-3 more weeks, meaning they knew they messed up bad! So unprofessional. I'm so upset with Banfield Hospital, Petsmart and these two horrible managers! After all , Yessenia tried telling me she also had a dog so she must know how i feel, I do not care if she has a dog at home, what she did was so awful, and unprofessional, Her saying sorry will not repay of what they've done. DONT EVER COME HERE EVER!!
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April 2023 by David Massa
Unlike most vets in town the employees here actually care and show empathy. Their prices are fair and they didn't try to sell us a bunch of unnecessary tests and add-ons.
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March 2023 by Dave M
Unlike most vets in town the employees here actually care and show empathy. Their prices are fair and they didn't try to sell us a bunch of unnecessary tests and add-ons.
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March 2023 by Kay M.
Everyone here is so friendly. They answer any questions I might have with no judgement. I love how quick and efficient they are with the appointments but still take really great care of my puppy. I also really love that they call the next day to make sure my puppy didn't have any reactions and is feeling ok.
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March 2023 by Erika N.
Started taking my dog and cat to Dr. Breen because I work in the store and the wellness plan was the best financial and medical situation for us. My pets always hated their last vet. They would be super aggressive with them and would hide when we got him. After their appt with Dr. Breen they were both very happy. Not aggressive with her and happy when they got home. she also helped me with the things my old get was misinforming me about. She's awesome.
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February 2023 by Christina Reynolds
Wasn't too happy with the service at this location. Gave me a total went to the back and did services without my permission and added to my total.
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February 2023 by VICTORIA VALLARTA
They always treat my fur baby with kindness