The Free People store in Studio City is a favorite for many, offering a big store with a lot of items and stylish clothes. Customers report an amazing experience with very friendly and helpful staff who are attentive, honest, and relatable. The service is described as the best customer service, with staff providing styling tips and confidence in the fitting room, making it feel like a party. The store is beautifully laid out and the quality of the items and fabrics is spot on. There is plenty of metered parking as well as a parking lot behind the stores. A noted disadvantage is that this location only accepts returns for purchases made at this specific Studio City store. It cannot process returns for items bought online, on the app, or at any other Free People store. This is a unique policy, as other brick and mortar locations accept returns from anywhere. This can be a real inconvenience and is disappointing to customers. The prices vary and can be a little pricey, and very slender people might not always find pants to fit. However, shoppers love the items they find and the overall experience.
