“The owner of this location is amazing. I went to Universal Studios for Mother’s Day and unfortunately left my keys in the hotel. The hotel was supposed to drop my keys off at the store and ended up not doing so or informing me. Being that I had already paid for a label and was missing work I was frantically searching for ways to get my package to the store. In the last attempt I asked if a worker could pick it up and Ryan went out of his way during rush hour for them to ensure my package made it before the next day air truck arrived. My package is on its way and I won’t have to miss another day at work. As a fellow UPS store employee for a San Jose, Ca location it is refreshing to see such great customer service and willingness to help someone in need. I would give them 100 stars if I could. I highly recommend them for all your business.”
“I’ve been getting my packages from this UPS location for 5 years and have become friends with the lovely couple who run the store. To say they are good people is an understatement. Not only do they run the store with absolute professionalism, courtesy, and respect, they do it with a smile and a wonderful, warm attitude. It’s gotten to the point where I genuinely look forward to picking up packages from them because it always comes with a dose of positive energy. I have seen rude customers berate them and behave like children, yet they always deal with these people with composure and class. Not a single misplaced package in 5 years, not a single hiccup or complaint. If you need a UPS location, this is THE one to go to.”
“Did my LiveScan here. Best experience I’ve had with this service. The tech (?) took the time to explain everything and ensured the information was accurate for the best results. Also was really nice and professional.”