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“We went to T-Mobile to make a few adjustments to our plans during the week.Walter was the rep assisting us, he has a positive attitude and even greater customer service skills. He listened actively, responded promptly, and conveyed information effectively to us.He went the extra mile to address our inquiries and provided exceptional service. His friendly demeanor and patience created a positive experience for us.He possesses product knowledge inside out. He explained the features without time restrictions.We'll definitely ask for him, next time we need any assistance!”
“Well Mr. Octavio is a real customer service expert. He helped me get the best plan, phone Apple Watch and discount needed. he broke the pricing with it without insurance and compared different product longevity, as well as price differences overall five star experience. Thank you Mr. Octavio well done.”
“Alina took care of us at the perris blvd location. She is amazing!! Always has a good attitude.Pleased each time we come in and she takes care of my parents and I with any issues.”
“Always professional... and curtious... but can never really explain why my bill is always different, oh well the computer doesnt tell us certain things with your account.. yada yada... I don't charge things to this account.... It's fastest internet, 3 box "rentals", the cable tv, (some certain "package"), router rental... its all the same stuff it always is, but, for 6 months or so... it keeps being more n more n more... no one can easily, and clearly just tell me, a + b = c. For the longest time... it stay right at 175.00 give or take... but now its over 220...? 220 for some tv and internet...? But can't "really" tell me why.. it's frustrating and becoming bothersome. As i said, everyone there is professional and curtious... but seem to get to "my hands are tied", real quick.”
“Mateo is a rock STAR ⭐️. New cell provider issues since moved from VZN back to Spectrum. Was stuck in Los Angeles with no decent function to my cell bc had SIM “issues”. THAT was scary ? lol ?. (Mateo knows) … He troubleshot the problem quickly and efficiently. Best personality! He’s professional, personable, patient and just an overall wonderful team member for Spectrum. Thanks, Mateo…Great guy! Keep rockin’ my Brutha! ?”
“I would just like to commend Izzy! He is super knowledgeable! He was able to help my husband and I resolve our issues in a matter of minutes. We went in right before closing and he was still very nice and patient with us. He really knows the ins and outs of the business and listened attentively and answered all our questions thoroughly.”
9AM - 1PM 2 - 6PM
27701 Scott Rd building d, Menifee
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“Janine at Mediacom skillfully walked me off the ledge and gave me a phenomenal deal when my service was disconnected in error. I have much respect for skillfull customer service. I can relate to it being its a field I work within in myself. Mediacom don't lose this employee she is 1 in a million”
“First 5 stars alone for being in a huge parking lot where you didn't have to fight for parking. Second, walking in, no line, no wait were also huge bonuses. BUT in all honestly, the main factor for this well deserved 5 star review is definitely your employee, Chris. We have never been to this location before and I'm kicking myself for that. He was so helpful, so patient, so kind and just very in-tune with what we were asking help with. He didn't give up until exhausting every single option while answering questions like a saint. We were in and out lickety split which we super appreciated, thanks Chris! I'd love to know which location he's moving over to so we can exclusively see him for all our phone needs!”
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“Ask for "Cat" handles business down there... All business, respectful and professional. Knowledgeable throughout in there...other associates are on the ball as well...the team here is worth seeking help from?✔✔✔✔. Lots of new gizmos and gadgets for Tmobile.”