-
August 2025 by Chaoyu
The faculty Taslima is pretty helpful on solving my issue and ensure I have a smooth move in!
-
August 2025 by Alex
Matt was incredibly kind, knowledgeable and helpful. He went above and beyond to take care of me, and the unit price/condition was great.
-
September 2024 by Ji L.
Really scary and spooky place with squeaky floor and wooden doors. The inside looks like jail cells and I always get goosebumps whenever I enter. Wish they had onsite staff.
-
August 2024 by SanJose CA
Few things.
1) My lock was broken down by their staff and replaced with a new lock installed without my permission though I am a long term renter for over 2 years. Lack of communication. I am still trying to get my $20 refund for my lock. But they do not have a system to refund or proper authority to refund. Emails never get answered.
2) Don't expect your call to be answered by a human to resolve any issues. May be they do it to keep a record of your commmunication but they fail to document it. So they are poor documenters. Chat on the web is never available.
3) It may work for kids to store but not for hard working people as their blood pressure go high due to frustration and unable to get prompt service on time. And if they are working, then god only needs to save them with time.
I am very disappointed that I will never ever go to a Public Storage in future. They are also notorious to keep on increasing the rent as there is no rent control on Public Storage. Bad Business for renters but good Business for owners.
-
April 2024 by Patty San Nicolas
Non busy always today but to expensive. To years ago I started at 80.00 for a 5x10 now it’s 180.00. In t o years more than doubled. Crazy time to close this account
-
March 2024 by Andreas Hoelzl
Really bad customer service and old storage facility. First, we couldn't complete the rental online due to some bogus explanation, had to drive to the office. Second, we were supposed to return locks from the storage unit we didn't intent to use. Third, the put renters insurance on top of the contract although we do have coverage from our home insurance, Fourth, the initial storage unit we were offered had water leakage marks. Fifth, we tried to provide proof of insurance in person at the Fair Oaks office during working hours, but no one was around. The storage facility itself is very dated, first floor has a smell and each unit has rodent treatment packages.
-
October 2023 by Kevin Lee
This location is dilapidated, disgusting, and run down, and the service attitude was absolutely terrible. My girlfriend had to listen to a very disrespectful site manager Taslima berate her even though her reservation made weeks ago was not honored by the company in the first place. They also failed to disclose the broken elevator situation which made moving in to a higher floor extra hard, and on top of all that, the bad attitude from the staff made this entire process so bad that I would go out of my way to ABSOLUTELY NOT recommend this location to any reasonable person looking for a somewhat okay storage option. How this place has such a high rating on Google Maps almost makes me lose faith in Google reviews lol
-
October 2023 by Frankie Archuleta
Great experience & great customer service! Taslima provided me with the best service, she is super polite, helpful, very knowledgeable & super great energy. Going in after work was definitely worth it ?
-
July 2023 by Eric Schaefle
Hard to recall a good experience here other than proximity when we needed to move a while back.Our unit(and others) have been broken into, at least twice. The elevator has been frequently out of service. Despite the sign on the door stating full-service assistance, I've never found a representative on-site, the site is usually dirty and smells. There is no access to a restroom.They frequently have pricing "adjustments", increases, while providing no additional value or service.Anyway... not a good experience and we have emptied our unit and closed our account at this location.
-
June 2023 by Edward jones
Me and my wife rent a large unit that whole 2 bedroom and we had a hard time getting anyone to talk to about the unit and once we got into the unit, it was dirty with trash still in it. My wife said let's go somewhere else but I said since we here let's just wait until someone clean it. Then my wife needed to use the bathroom and it was lock then she said this is unbelievable, everytime we go to this location the bathroom always lock and there is no body around to ask why is it lock. I will not recommend this location to anyone, A terrible place to rent a space. Also, there are trash up and down the hallway, these sorry people's don't even keep the place clean. We have decided to move out very soon. Not only this is a trashy place to rent a space but it is a Rip off.
-
February 2023 by Michael Merchant
Taslima went to extra effort for me to rent a space today. Thank you very much. Michael
-
January 2023 by Dr Koushal K.
I booked on line and there was 1 month free but they did not give .not only that local manager said we don't have follow Public storage 800 No .What you talk at 800 No. which provide by public storage, local manager will not follow .Be very careful with these people. Do not not trust .
-
October 2022 by Gourav M.
Super fast and easy booking. Easy move-in. No interaction of any sort with anyone. I've to say I'm impressed with the simplicity.
-
October 2022 by Edgar R.
It's unfortunate when a company doesn't value a former customer's opinions. I've always used public storage but this is the first time I've felt unappreciated for my business. As you can see in the photo I provided, I scheduled a move-out date on September 18th and did so accordingly. Once October hit, I was being charged for that month. I had a conversation with the property manager about the fact that I left my lock that I had purchased from them thinking they might want it back. This was my assumption. Her rebuttal was trying to explain how they could've known that I did in fact move out; turns out some people schedule a move out through the app but then don't actually move. So she made the assumption that I didn't actually move out. If she has had this happen to her in the past, couldn't she have simply given me a phone call to verify that I in fact did move?? That would have been appreciated! Instead, she too MADE AN ASSUMPTION and decided I had not moved and waited until the next month for me to continue being charged. My question to them is, why in the world do you have an ONLINE check out process if you're going to ignore it?! I paid all of my payments on time since February of this year. All I asked was to receive one credit for the amount they were charging me for ASSUMING I had not moved out. And if this happens to you which I hope it doesn't, don't anticipate a swift customer service response. Given these unprecedented economic times, you would think they would appreciate their customers a bit more...well all I can say is that I will be one less customer they have to not appreciate because I'm definitely not utilizing their services. To you all, I recommend finding another storage facility where they care about their customers and have someone on site that could have answered all these questions to avoid this entire situation...
-
October 2022 by Emily Nashif
This location has no onsite manager anymore and has suffered three mass break-ins over the last two years and they have made the location less secure after the thefts by removing on-site management and failing to improve the cameras. Customer service also failed to offer any recourse or make things right. I do not recommend this location.
