Public Storage provides storage units with an easy and fast booking and move-in process. Reviews note both great customer service and experiences, with staff described as kind, knowledgeable, helpful, professional, and going above and beyond to solve problems. The unit condition is also mentioned as great. However, some customers find the pricing has increased significantly over time, calling it too expensive. The process can be simple with no necessary interaction, though occasional issues with unit hardware are reported and resolved by staff.